Mandarin Oriental, Singapore

We booked for 4 nights. Room is small and the closet/drawer has some wood smell (we believed it's due to resent renovation a few months ago). My room is hot. I turned the AC to 18 degree and high cool and it's still hot. Have complained to hotel. The maintenance guy came and said we have to wait longer for the AC to get cold. But we have been inside the room for over 1 hour and it's still hot. On the first night, I have asked for a standing fan. Housekeeper said they will try to locate a fan but there's no further reply and the fan never came. There's no socket in the bathroom so you have to blowdry your hair in the bedroom. This is the worst MO we have stayed in. On our third day, we mentioned the AC problem to the manager Stephen Foong at the coffee shop (Embu) and he's very kind to help us and arranged someone to fix the AC in that afternoon. Finally we can have a very good sleep in our last night. Thanks to Stephen who not only takes care of us at the restaurant, he even helped to fix the AC which is not his responsiblity. Won't stay in MO in our next visit.

I stayed in Mandarin Oriental Hotel with three relatives and booked a premium family room. When checking in, the front desk staff were very polite and provided good service. When they saw that there were three of us, they also helped us upgrade the room free of charge. The room was very clean with perfect facilities.

A newly renovated hotel, great location, excellent breakfast at Embu!

Comfortable room. We had some problem with the hot water but maintenance came very quickly. Management was apologetic and met us to offer complimentary food. Also booked the buffet meal at the restaurant Embu which was truly excellent. What stands out most was the customer service, from the concierge, reception to housekeeping who were extremely polite and pleasant. Shout out to the manager (so sorry didn't get her name- a ********* lady) for making our stay a memorable one.

Positives - Consistent Fantastic Service from all staff - Complimentary free activities such as 20 min sidecar ride, 1 hour cycling tour etc… - Fans of M.O is great ( welcome amenity (I received chocolates), and a choice of 2 added privileges such as early check in, late check out (I was given 4pm check out), room upgrade (I got upgraded from deluxe room), and others) - Huge room (55 sq metres) - Extremely comfortable bed (must be the goose down bedding) - a couple of free items in the room such as tapping tapir sparking sofas, acqua panna mineral water, huge selection of complimentary soft drinks and beer in mini bar (for club room guests), fruits - media hub - usb bedside charging - good selection of cable tv channels - able to swivel tv - attention to detail in room (hdmi and audio cables provided in room) - very comfortable executive desk chair - Bathrobes super comfortable - bath salts provided for bath tub - Diptyque toiletries were lovely - decor and layout of room was nice too Negatives - Signs of ageing (hotel going to close for 6 months to renovate in March though) hence the negatives here may no longer be an issue after the refurbishment :) - bathtub is a little small - shower area is quite cramped too - tv does not allow chrome cast - tv size could be bigger (55 inch Samsung tv) - no Nespresso machine

The hotel has just closed for renovations but prior to this I had a wonderful time. The bedding was divine. The rooms with a view of the Marina Bay Sands were breathtaking. The service and on-site restaurants/bars were good. Breakfast was a massive, high-quality buffet. Amazing deal through Trip.

One of the worst hotel experience the room had a damp smell and everything seems dated i didnt realize until after i complained that the hotel will be closing next week for renovation, anyway trip.com dealt with my complain and upgraded me cos i was going to get a refund and book a hotel elsewhere it was that bad, after they upgraded me it was better cos they have a window which i could open to ventilate

service was very good!! buffet breakfast had a great variety too and late checkout was offered.

Facilities are good. The room is okay. Good location.