Busta House Hotel

let's start with the good bits, breakfast and the breakfast staff were amazing now, the rest, we had the room Foula..just refurbished apparently, but not very well, standard of decoration and painting was appalling, paint just slapped on. Radiators made a deafening noise all the time we were there and failed to get warm , according to the staff they were filling up... two days and they failed to fill up. No shelf in shower for soaps shampoos etc, sliding shower door is raised off the ground, hurts when you run if over your foot as I found out On arrival in the room, no soap, no towels, no loo roll, sanitary disposal container not replenished during out two night stay Bath was huge, but no hot water to fill it, and clearly not been used or cleaned for ages as there was a layer of dust within Corridor outside our room was clearly unfinished with bare concrete walls, open hatches in the the ceiling void, all though our stay there was a bucket of stagnant dirty water in the corner, it moved location, but wasn't taken away. Broken and taped up window. Filthy fire door Steps to the hotel are old and steep, but we knew that, but loose and missing slabs on these steps is plain dangerous Restaurant furniture and decoration is the same as it was 30 years ago .. just like stepping back in time to my last visit Busta used to have a stunning reputation as the hotel to stay at when in Shetland, I'd promised my partner a magical stay, it sadly didn't happen, we left disappointed and £320 for two nights lighter Busta, you need to get some of the basics sorted and then look at the detail at the prices you charge we won't be back

Had a fabulous two days. Great food and super helpful staff. The place is packed with an interesting history. The current owner is great fun and he and his business partner are in the process of renovating the bedrooms rooms. My sister and I had a lovely stay and I would highly recommend a stay here. Not to be missed

This is quite a difficult review as lots of things were good about Busta House, including the staff and the food, but when your allocated rooms make it difficult to get a good night's sleep it is hard to be full of praise. The hotel itself has had a lot of investment and several areas looked recently painted and carpeted. In a nutshell, if you stay there then seriously consider avoiding rooms Noss, Lunna, and Lamba due to the minimal soundproofing, proximity to the kitchens, and, in the case of the former two rooms the loud creaking ceilings. The radiators also make loud noises if on. That aside, the staff dealt well with our issues when we spoke to them and I can't fault them for that. The restaurant staff and food, and the lounge were also very nice. If we'd had better rooms then all would have been fine.

Booked Busta for our wedding weekend, absolutely perfect. From my arrival with my friend on the Friday, to the wedding day on the Saturday and our checkout on the Monday, everything was faultless. The staff went above and beyond to ensure we felt comfortable and at ease. Nothing was too much trouble for them. Very professional and yet personal at the same time. Polite and helpful on all matters. Thank you so much.

I have been going up to the Busta for the past 3 years in March and September. And I have found the staff the friendly and helpful. Even after turn up late after my flight was delayed. Also if you email them in advance and tell them you are veratrin they will put on a veggie menu for you. What is much appreciated

Busta is a treasure on Shetland. One can easily tour all parts of the nearby Isles with ease and return to the comforts of the house. The staff are lovely and obviously management are diligently keeping a happy, professional work place. Having stayed in a few places in Shetland as is the way of these things I only discovers Busta on my last night. My plans woukd have changed if I had encountered its relaxed beauty with charming staff earlier in my sojourn of Shetland.

We spent 5 nights at Busta House, chosen because of the many positive TA reviews. On touring the island it became clear that this was a sound decision, Shetland lacking attractive accommodation options. We had a spacious rectangular room curiously with a double bed at each end. It had old fashioned/period furniture, a comfortable bed and best of all a great view of the garden, little harbour, sea and hills. The bathroom was functional and modern. We enjoyed the good breakfast, smoked haddock and kippers were especially tasty. Dinner was fine with some dishes changing daily. Service was consistently friendly, obliging and efficient. The wifi worked and there’s ample car parking.

Very welcoming - member of staff carried our suitcase down steps & to our room. Lovely helpful/happy staff & great food choice. Hotel a little ‘tired’ but very comfortable. Great location to explore The Shetlands. Would recommend this hotel

Very nice hotel set in a previous Manor House, lot of history in that building! The rooms are excellent, very clean and spacious, beds are comfortable. There is a working TV, plenty of storage space in the room, bottled water and toiletries every day. Would definitely recommend for a family holiday, dogs allowed too