TheShenzhenGuide
7 tháng chín, 2023
I rocked up to check into my apar**ent with my Trip booking confirmation. The nimrod behind the desk tells me “Sorry, we don’t usually take foreigners bookings through the platform” and then suggests maybe I should cancel the booking?!? What the hell?! I contacted Trip.com and got a customer rep ro speaks to her and explain how to process it. Was left standing there for 15 minutes in what should have been a 5 minute interaction.
If you are going to advertise on a huge platform like Trip, please ensure all staff are aware foreigners may stay at the hotel and not to be total pricks about it, or alternatively, remove your apar**ent off the platform altogether and lose business.
That said, I loved the cosy apar**ent which featured a fridge, AC and a washing machine and drying rack. The hotel is located on a the river a short stroll from the restaurant district and Rainbow Mall.
Will gladly stay again
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