UrCove By Hyatt ShenZhen Bay

昨晚1點08外賣送到，1:18還沒送上來，我下去看到我外賣就放在那，他們在那聊天，沒有安排機器人，我問為什麼，他解釋是機器人剛下來。房間是比較新，但是佈局真是我見過最差勁的佈局。 服務：基本沒有 衞生：新店還可以 設施：很無腦的設計，床頭有個語音系統，因為電視對着床，開門就開着，讓語音系統關閉電視、語音做不到，讓語音系統關燈語音系統做不到，開空調語音系統也做不到，哈哈哈那我想問你們床頭的語音系統能做啥？放歌麼？ 想想四星就算了吧，畢竟是四星，想起頭文字D經典台詞：再快也是86！

通過平台預早五天去訂一個全觀景浴缸房間，雖然是晚一點才check in ，但洒店回覆現在沒有浴缸房間提供給你，我當時已晴天霹靂，預早book 房間為什麽會消失？洒店的說法，浴缸房有限，先到先得？ 令我百思不得其解，先到先得？我付1300港幣一夜房間都需先到先得？ 還說貴公司 是Hyatt 𣄃下，完全是垃圾服務，最終決定當天晚上免收我房間費用，其實這個做法是否正確？ 如果按先到先得，不再需要平台訂房，誰先到就有房

沒帶身份證，前台不能用其他電子身份證，衹能用深圳系統，很倒黴的是我手機進入不了系統，上房後空調不涼，想找前台問一下，沒有電話號碼，是有一台平板管家，事後證實壞的，平板那也沒有説明，我比較少住酒店不知道情況，導致我衹能穿浴袍人從38樓下一樓，管理有漏洞應急電話找不到，如果長者住有問題就麻煩了。

Many things were wrong. - they clearly had a problem with air conditioning, since the temperature in the room was always ＞25° (turning down the AC was useless, it seemed like the temperature was controlled by a central AC). They seemed to know about it because we confronted them about it and didn’t really seem surprised, but still assigned rooms to guests ignoring the problem. We were forced to ask to change our room for one with window at 1:30am because we couldn’t sleep. I believe it’s unacceptable in any kind of facility, especially not in one by Hyatt. - we came back late in the afternoon and they still didn’t make up our room; when we asked why they said “we’re almost at full capacity, they probably forgot” - note that I did put the sign “clean room” on the door. When they finally did, they forgot to replace dirty cups and glasses, coffee capsules and wooden sticks to stir. Still unacceptable considering the high level of the hotel. - on the last day, at around 10am the cleaning service knocked our door insistently asking to clean the room. We were still sleeping and the night before we put the sign “do not disturb” on the door. That was not okay. - we went to the bar at the ground floor: they gave us a menu full of things, but they only truly have coffee or beer. We had a coffee, it tasted horrible (I’m almost sure it was instant coffee). - the room is not really insulated, we could hear the child crying in the room next to us, door slams and chatting in the hall. - the “phone” in the room is a device that apparently is voice controlled, it kept turning on by itself while we were talking to each other or watching videos. It was so annoying that I had to unplug it. - the TV shows a feature to stream wirelessly from your phone but it doesn’t really work with iPhone. I could only manage to share my screen - which is not good quality enough to watch a movie. On the positive side: - the room is simple but nice and clean. I could see that it was a Hyatt facility. - when we asked to change room, the concierge did it immediately even if so late in the night. - there’s a free laundry room and gym.

The location is convenient, especially if you are coming from Hong Kong. Front desk staff 阿偉 is very kind, who gave up a free room upgrade and also extended our checkout time. We had a great stay!

Very clean and tidy! Recommended! Staff is very nice and also the offer is come with free coffee/craft beer!

I had a perfect one-night stay at this hotel, and I am extremely grateful to Ms. Chow (周旭蓉) at the reception for her exceptional service. The hotel staff was friendly and responsive to our requests. The room was impeccable, with luxurious amenities and a comfortable bed. This is my second time staying with UrCove..

New hotel nicely designed and very comfortable. Good location and good facilities, overall is very good and value for money at this rate, as it is new. Toilet facilities is good and room is good size and clean, good view as well. Hope it keeps the standard and this price, will stay again in the future.

I’m very pleased and would like to recommend for my business friends to stay