Vienna Hotel (Shenzhen Luohuo Aiguo Road)

Summary: I strongly discourage using this hotel unless you smoke like a chimney and enjoy the company of people lacking social etiquette. Good: Laundry Room size Bed comfort Room furniture Breakfast variety Reception service Umbrellas available Housekeeping service Shower size & hot water arrives fast Bad: No room safe No room fridge Room TV turns on with loud violin music every time guest enters Room curtains open every time guest enters, even late at night Only 1 very slow lift for guests (2nd lift malfunctional) Housekeeping occupies entire lift with trolleys of towels & linen, every day, which slows the lift even more. Robot obstructs the lift & slows it even more. ~20 minutes walk to / from the three closest metro stations (Cuizhu, Tianbei, and Tai'an) Some rooms noisy Laundry not accessible before 9am Ugly: Guests smoking everywhere, including laundry, passages, & lifts Hotel not enforcing their own no-smoking rule Room smelled of smoke Guests aggressively spitting in rubbish bins at reception and at lifts, even within sight of breakfast tables Guests openly and very loudly clearing their throats in corridors, lift, breakfast hall, and reception Guests overtly and loudly cutting finger nails in lifts & dropping residue on the floor I realise that the hotel cannot police every guest, but the complacency demonstrated by the hotel condones and encourages disturbing antisocial behaviour. There are cameras everywhere, including in the lifts, foyers, corridors, & 7 at reception. These are likely just for show and are not actively used. While the reception, housekeeping, breakfast, room, bed, and shower, are all good, the hotel's lack of underlying respect and blatant misinformation online about smoking, attracts the sort of guest with whom I do not feel comfortable. I would not want to stay at this hotel again. There are many better hotels around that cost only a small bit more. I'll happily pay a few more CNY for a smoke-free environment with good quality people.

front desk lin really nice good service i love it

Good service. Thank you Mr. Front desk FO:032

The best hotel in Shenzhen

房間很大很乾淨，冷氣夠凍，枕頭很舒服，晚上很寧靜可以一覺睡天光（不知是否住18樓的關係），值得一贊是早餐的確不錯，有廚師即場做腸粉值得一贊，又有即磨咖啡、豆腐花，以四百多元就能有這個質素的房間及早餐真的很有驚喜，唯一美中不足是離地鐵較遠，由酒店步行去怡景、太和地鐵要大約20分鐘。

前段時間去深圳辦事，選擇入住了深圳維也納酒店愛國路店，體驗感超棒，必須要好好誇一誇！ - 位置優越：酒店位於羅湖區愛國路，周邊交通便利，離地鐵站不遠，不管是去深圳的各個景點，還是去商業區都很方便。附近還有許多美食，走幾步就能找到各種美味，對我這個吃貨來説簡直太友好了。而且，它毗鄰羅湖、蓮塘及文錦口岸，出入境極為便捷，與深圳火車站也近在咫尺，對經常出差或需要趕車的人來説，地理位置堪稱完美。 - 環境優雅：從踏入酒店大堂的那一刻，就能感受到它獨特的氛圍。裝修風格是經典的歐陸風情，經典、雅緻又不失温馨 ，整體環境乾淨整潔，細節之處盡顯品質。酒店周圍綠樹成蔭，空氣清新，即使身處繁華地段，也能享受片刻寧靜。 - 房間舒適：這次入住的房間面積挺大，佈局合理，沒有一絲侷促感。房間設施齊全，床很舒適，床墊軟硬適中，躺上去彷彿被温柔包裹，一晚上都睡得特別香，第二天精神滿滿，完全消除了旅途的疲憊。房間還配備了高速無線網絡，電視也很清晰，休息時看個電影、追個劇都很愜意。窗簾燈光等設備是智能控制，動動口就能操作，科技感十足，特別方便。而且房間隔音效果不錯，晚上睡覺完全不會被外界干擾。 - 服務貼心：辦理入住時，前台工作人員熱情又高效，不僅很快就幫我安排好了一切，還貼心地給我介紹酒店的各項服務和周邊好玩的地方，讓人心裏暖暖的。入住期間，有任何需求打電話給前台，工作人員都會迅速響應並幫忙解決。另外，酒店還提供免費停車服務，對於自駕出行的人來説，這一點真的很貼心。 - 早餐豐富：第二天的自助早餐給了我很大的驚喜。早餐種類豐富多樣，中式、西式各種美食應有盡有。有新鮮的水果、熱騰騰的麪包、營養的粥品、現做的麪條等等，味道也都很不錯，完全能滿足不同人的口味需求，開啟活力滿滿的一天。 不管是位置、環境，還是房間設施和服務，都無可挑剔。下次來深圳，我肯定還會選擇這家酒店 ！