Park Hyatt Shenzhen

It’s my second time here but disappointed. The room was so hot and called front desk. They sent engineer to check the aircon and the guy said it works perfectly. However, it was really hot and we requested a fan. Been told that fan was all borrowed by guests and gotta put us on waiting list. After all, no one following up and we were all sweating whole night. Either the hotel doesn’t have enough facilities or the hotel temperature really got problem making everyone to get a fan. Didn’t expect this to happen at such luxury hotel.

Absolutely beautiful hotel with impeccable service. Art at every corner, all of the facilities are stunning and modern. We received a free room upgrade, anniverdary decoration and cake and late check out option during the check in process. Location is perfect as well, next to PAFC and opposite to Coco Park right in the center of Futian. Really couldn’t have stayed at a better place for our wedding anniversary and for a quick getaway from Hong Kong. Thanks to the team at Park Hyatt, we shall be back!

Subject: Formal Complaint Regarding Payment Handling Experience I am requesting to book a room for my boss’s VIP guest and payment issue related. I am writing to formally express my disappointment regarding my recent experience with the payment process at park Hyatt SZ. While I understand the importance of adhering to financial regulations, I found the rigidity in handling my payment request highly frustrating and inconvenient. Despite my repeated attempts to find a workable solution, your team, particularly the duty manager, was unable to provide any alternatives or flexibility. It became evident that while they were strictly following the finance department’s guidelines, they lacked the training or authority to offer guests any viable options. Ultimately, I had to come up with a solution myself—something I would have expected the hotel staff to assist with, rather than leaving it entirely up to me. A hotel’s reputation should prioritize guest convenience and ensure that staff are trained to handle such situations with flexibility and professionalism. The inability to provide alternatives not only caused unnecessary inconvenience but also left a negative impression of the hotel’s customer service. I hope this matter will be taken seriously and that your team will consider improving training for handling payment-related concerns in the future. I would appreciate a response addressing how you plan to enhance your service in this regard. Having just check out from park Hyatt Changsha and last week from Alila, just felt something is missing. Sincerely, C