Các đánh giá Hampton by Hilton Shenzhen Bantian

Phản Hồi Từ Khách Sạn: Dear~~ Thank you for your support and recognition of Xiaoyan. Your description makes me seem to see a warm and beautiful picture. We are committed to providing home-like warmth for every traveller like you. The sea is known, and the end of the world is like a neighbour. May your life be picturesque, full of sunshine and laughter. Welcome home again!

Phản Hồi Từ Khách Sạn: Hello dear friend! Thank you for choosing Hilton Shenzhen Bantian and giving us recognition! Every one of our employees has always adhered to the concept of caring for every customer with heart, providing dedicated service to ensure that every customer has a perfect and regret free trip to Shenzhen. Looking forward to our meeting again

Phản Hồi Từ Khách Sạn: 親愛的客人，首先，非常感謝您對我們酒店的寶貴反饋。您的滿意和體驗對我們來説至關重要，所以您的每一條意見我們都認真對待。關於您提到的房間異味問題，我們深感抱歉。這絕對不是我們希望您在入住時遇到的情況。我們瞭解到，您在第一天入住時就發現了這個問題，第二天我們立即為您安排了新的房間，對此我們表示誠摯的歉意。房間異味的情況，我們已經對這一流程進行了全面審查，並採取了一系列措施來確保類似問題不再發生。現在，我們的清潔團隊會進行更嚴格的檢查，確保每個房間在客人入住前都達到最佳狀態。為了進一步改善您的住宿體驗，我們已經在預訂系統中增加了“安靜房間”的選項。如果您在預訂時選擇這一選項，我們會確保為您安排遠離主路和施工區域的房間。再次感謝您的理解和支持。我們承諾，您的滿意是我們不斷努力的方向。如果您在未來的入住中遇到任何問題，請隨時告訴我們，我們會立即採取行動解決。祝您生活愉快，期待您再次光臨我們的酒店。

Phản Hồi Từ Khách Sạn: 親愛的朋友您好，非常感謝您對我們服務的肯定，看到您的好評，歡小朋心裏也是美滋滋的，小朋會保持低調謙虛的態度，再接再厲把服務做得更好，為您提供盡善盡美的服務是我們酒店小夥伴共同的目標，為您打造獨特的歡朋知己體驗是我們酒店小夥伴共同的心願，——感恩快樂的歡小朋

Phản Hồi Từ Khách Sạn: 尊敬的客人首先非常感謝您對我們酒店的寶貴評價！我們很高興聽到您對美食、舒適的卧室以及優雅的環境感到滿意，這讓我們倍感榮幸。關於您提到的早晨的噪音問題，我們深感抱歉。噪音是來着華為的建築施工，時間是早7:00-12:00,14:00-23:00這是建築施工標準，但此施工酒店無法干預屬於合法的建築施工時間。施工對酒店的日常經營有很大的影響，故特此在您預訂的平台做了施工提示。酒店也想到會有部分客人沒有留意到這個訊息，故在您辦理入住的時候前台也會做口頭提示：“酒店對面華為施工會有噪音”同時房間內也放了相關的施工提示，進入房間不滿意可以免費取消退款的。再次感謝您的耐心和理解。我們承諾將不斷努力，確保您的每一次入住都能達到您的期望。如果您有任何其他建議或需要幫助，請隨時與我們聯繫。期待您的再次光臨，我們定當竭誠為您服務。祝您生活愉快

Phản Hồi Từ Khách Sạn: Dear guests, thank you very much for your feedback on our hotel. We value your comments and suggestions very much and we apologize for any problems you may encounter during your stay.We have conducted a comprehensive inspection of the hygiene status of the hotel and taken a series of corrective measures to ensure that our guests can enjoy a clean and comfortable stay.We will further strengthen the management and maintenance of the hotel to ensure that the facilities and services of the hotel can meet the needs and expectations of our guests. At the same time, we will also upgrade and improve the hotel's decoration and facilities to enhance the guest experience.We appreciate your feedback and support, and we will continue to provide our guests with excellent service and a comfortable stay. If you have any other comments or suggestions, please feel free to contact us. Thank you again for your support and understanding.

Phản Hồi Từ Khách Sạn: Dear guests: Thank you for staying in the hotel and sharing. I'm glad that most places in the hotel are recognized by you and our staff. Regarding the water leakage in the bathroom of the facility you mentioned, the hotel has put the update plan on the agenda, and the housekeeping department and engineering colleagues will also regularly maintain the hotel rooms and facilities. At the same time, I also reiterated Hilton's hospitality service tenet to our team members. Excellent guest experience is the cornerstone of our brand, and your feedback will help us make continuous progress. We will continue to provide you with efficient service, clean space and comfortable rooms, so that you can enjoy a better stay experience.

Phản Hồi Từ Khách Sạn: 親愛的朋友您好！感謝您選擇了深圳阪田希爾頓歡朋酒店並給予我們肯定！我們的每一位員工自始至終都秉承着用心照顧每一位客人的理念，盡心服務以求讓每一位客人都能有一個完美不留遺憾的深圳之行。期待我們的再次相遇！——愛您的歡小朋

Phản Hồi Từ Khách Sạn: 親愛噠~~感謝您入住酒店並分享，很高興酒店的每一個環節都得到您的認可， 通過您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們服務者一直追求的，這也將成為我們繼續努力，不斷進取的動力， 期待您再次回家!———認認真真的歡小朋

Phản Hồi Từ Khách Sạn: 親愛的客人，首先，非常感謝您對我們酒店的寶貴反饋。非常抱歉給您帶來的不愉快體驗，您的舒適和滿意度對我們來説至關重要，而這次的經歷顯然沒有達到您的期望，這讓我們深感遺憾。關於你反饋的空調問題，深圳在這個季節還是冬季空調開啟的是制暖，深圳早晚温差較大，酒店使用的是中央空調無法馬上轉為製冷模式。酒店房間做了相關提示，您若感覺較熱建議開窗通風處理。再次為給您帶來的不便表示歉意，並感謝您的理解與支持。祝您生活愉快！

Phản Hồi Từ Khách Sạn: 愛的朋友：出門在外，少一些奔波，選擇一家住得舒心的酒店是每個旅者的期望，也是我們服務的目標。看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來。——愛您的歡小朋

Phản Hồi Từ Khách Sạn: We will continue to work hard to create a more comfortable living space. Happy friends are thinking of the guests, every guest coming to Happy Friends, we will provide meticulous service, looking forward to seeing you again! - Thank you Happy Happy

Phản Hồi Từ Khách Sạn: Dear Guest: Hello! Dear Guest, Thank you for taking the time to review your stay at the Hilton Shenzhen Bantian. The support and suggestions in your comments are a rare treasure for us, and we will continue to work hard to improve our services. We hope to see you again in Hilton Shenzhen Bantian. Wish you a happy and happy family!--- Think of your little friend.

Phản Hồi Từ Khách Sạn: 莊先生，是不是很意外？冒用英文寫的“差評”也這麼輕易的被人發現了。現在酒店為了澄清你的所謂“點評”，覺得很有必要把你的種種“優秀”表現一一例舉出來。從為你辦理入住手續開始，就一直在刁難酒店工作人員，要求酒店給予你積分。如果你是真會員，你該知道你這個預訂是不符合積分規則的訂單，希爾頓無法給予積分，而不是酒店不給你積分。見此要求沒達到目的，又要求升級房間，酒店對於這些要求都能理解，也願意滿足，可你要求升級的房間面對的是施工工地，有噪音，而你自己預訂好的房間是遠離施工工地的，沒有噪音影響。前台人員需要提前告知你知曉這個情況，如果不介意噪音，可以給予升級，結果你又覺得是酒店在故意不滿足你。轉過頭來，你給攜程客服打電話，説酒店人員態度不好。但可以告訴你的是，酒店前台有24小時錄音監控，如果需要的可以提供給你。也可以提供給客服，有聲音有畫面。酒店為了搞清楚你到底想要什麼，反覆和你聯繫，想看看還有什麼可以幫助到的，可你給的回覆是讓我們自己找問題哪裡做的不對。唉…….真的，酒店面對這樣的情況不知道該怎麼辦了。是不是這樣刁難服務人員可以滿足你的喜好？讓你心情愉悦？如果是的話，不管我們是否願意接受，但你的目的達到了。你高興就好！也希望其他能看到這條所謂的“差評”的人都能有一個自己的判斷。最後祝願你生活愉快！