Các đánh giá Atour Hotel Nanshan Zhigu, Shenzhen

We have stayed in 10+ Atour hotels, and feel this one does not justify the current 4.9 rating. First, the positives: the room was clean apart from a few marks on the floor, and the rooms are as advertised apart from one major point (see below). The building has been newly renovated into a hotel so the fittings, furniture and decor are all new. The reception staff were nice, friendly, and responsive, and there are all of the usual Atour facilities like laundry and a fitness room. However, a major issue for us was that the room we booked did not have an external window, despite a “city view” being listed as one of the highlighted features on Trip. The small window in the room looks onto a very small light shaft/inner courtyard. Describing it as a city view is both incorrect and misleading, particularly as this room cost more than the one listed as “no city view”. When contacted by Trip on our behalf, the hotel provided no acknowledgement of the issue - the response that was relayed to us was that the “unified view of the room is the interior view”. Additionally, the breakfast room seems to be too small for the size of the property - we arrived and there were no tables for us to sit at straight away. It also has no windows and feels cramped. Even though it isn’t, it feels like eating underground/in a bunker. The dumplings are held behind the counter in baskets so you can’t help yourself, yet they are cold 🤷♀️ There was also noise late into the night, some of which seemed to be from housekeeping cleaning rooms past midnight, and otherwise from noisy guests in other rooms. The soundproofing isn’t as good as it should be, but there are ear plugs provided. Location wise, the hotel is next to a mall which is currently still being constructed. It is not centrally located so worth making sure the location works for your plans in Shenzhen.

Clean, very nicely furnished (stylist and modern)

Not a convenient spot. Hotel service is great and facilities are new.

Noisy hotel.

這次入住亞朵酒店，體驗簡直太棒了，必須給個大大的好評！從踏入酒店的那一刻起，就感受到了工作人員的熱情與專業，無論是前台的接待，還是客房服務人員，都讓人如沐春風，真正做到了賓至如歸236。房間的設計簡約時尚，空間佈局合理，床品柔軟舒適，讓我在疲憊的旅途中能得到充分的休息。衞生間乾淨整潔，洗浴用品質量上乘，熱水供應穩定，給人帶來舒適的使用體驗。酒店的設施也十分齊全，健身房、洗衣房等一應俱全，為我們的出行提供了極大的便利。特別值得一提的是酒店的早餐，種類豐富多樣，既有中式的油條、豆漿、熱菜，又有西式的麪包、牛奶、咖啡，還有各種新鮮的水果和精緻的甜點，味道可口，滿足了不同人的口味需求。總之，亞朵酒店的服務、環境、設施都無可挑剔，下次出行我還會毫不猶豫地選擇亞朵。

這次入住深圳南山智谷亞朵酒店，是我歷來出差中入住過的酒店中感受最好的一次。 我一共入住4天，在第2天晚上，酒店因為電閘故障暫時停電了一下，酒店服務團隊對此突**況的應急預案和安撫工作都做的非常專業到位。 在此我要特別感謝一位叫 索尼 的女生服務人員，她在感受到了我對停電和黑暗的恐懼後，即便當時她已經下班，也還是願意在恢復通電後繼續留下來陪同我在房間裏聊天，直到凌晨我能安然入睡後才悄悄離開。後續2天酒店的服務團隊也都特別照顧我，並且給我免費升級到了最高級的房間。這樣以客人感受為服務第一要義的團隊讓我有了賓至如歸的感覺。 最後，我再次感激當天晚上的所有工作人員。後續再次出差深圳，我還是會繼續選擇入住亞朵深圳南山智谷酒店！

來深圳出差前一天做了牙齒做了根管治療，那幾天牙齒疼的要命，亞朵前台很細心辦入住時發現我有常握臉的動作，我表示我牙疼給我送了兩三天的稀飯，感動！這個好評是給你們前台的認可，一羣細心，負責 專業，有愛的男孩女孩們，以往也都是從同事口中説出差選亞朵亞朵亞朵，亞朵服務好，但之前也沒感受過，這次我切切實實感受到了亞朵這温情服務，很贊，這次體驗滿分，以後出差都選擇你們

我是凌晨去辦的入住，前台有兩個服務人員，這點很意外 這麼晚了還有兩個服務人員 好感動。我定的雅緻大床 前台小妹説雅緻沒窗户不通風會悶 免費給我升級了高級大床 房間挺大的 有個通往天井的窗户。很乾凈，很簡約，非常適合商務出行。床蠻大的而且確實亞朵的枕頭名不虛傳，好睡。但是即使升級了房間，還是很悶。而且房間隔音不好，早上五點多有人在樓道走動可以聽到，附近有在裝修的，早上八點多能聽到裝修響動。不過房間很貼心配了兩幅耳塞，服務是很到位了。我認為是適合商旅的選擇。

酒店前台服務熱心有禮 亞朵設施一向貼心周到 床品舒適，環境衛生整潔 早餐品種合理，有電煮麵食，味道不錯 唯一是隔音真的一般，難怪偏有3M耳塞🫠 宵夜雖然是送的，糖水品道很好，可惜宵夜沒有補給，是先到先得，不設補貨嗎？

服務很好 很到位 地方大致衛生 是有些微大塵 入住時 客服解釋了會員制度後替我們升級了房間 還延遲了退房時間 **都是由機械人送上房 非常方便 唯一是衛生間比較小 其他大致上都還好。 在門上掛了請勿打擾的牌才外出 回來時竟見到阿姨在清潔房間 一問才知前台搞錯了 我都一臉愕然 洗衣服務都很好 拿了衣服去有專人幫忙處理再送回房間 非常貼心 下次會再入住。 

亞朵酒店一如既往的優秀，每次出差都會入住這裏，整體感覺非常舒服！太棒了，地理位置不錯，交通方便，衞生乾淨！

房間很乾凈整潔，服務員小姐姐也很友善，早上不方便就餐，還給打包送到了房間。入住期間自己不小心燙到了嘴，小姐姐知道後，給送了很多食用冰塊！

房間寬敞，進出前台打招呼，離萬科雲城和天空之城很近，下次還來

入住當天就收到酒店工作人員致電詢問有沒有特別要求，和到店時間，前台小姐姐非常熱情接待，看我帶兩個小孩還免費升級了房間，房間也很整潔舒適，下次還會選擇亞朵