UrCove By Hyatt Shenzhen Luohu

We initially encountered an issue with our room upon check-in due to a bad smell, likely from plumbing. We raised this with the management, and a staff member promptly came to check. Right at the door, she acknowledged the issue and sincerely apologised, then arranged a room change for us immediately. To make up for the inconvenience, they also offered complimentary breakfast for both days of our stay. The new room was very clean, comfortable, and had a decent view. The breakfast selection, while limited, was tasty and satisfying enough to start the day well. They even allowed us a late check-out at 2 PM since our flight was late at night. Throughout the stay, the staff were professional, well-trained, and always helpful with a smile. Really appreciate their hospitality and great customer service. Would definitely recommend this hotel!

Great Hotel, with convenient location! Fitting the description! Enjoyed my stay there!

This is a small hotel. The location is good. Less than 5 minutes walk to a mall and metro exit A Sungang. Rooms are modern and clean. Bed sufficiently comfortable and two singles can be joined for an extra large king. Breakfast was good 4 star with a decent selection of western and Chinese. Noodle station available. Overall enjoyed the stay.

This is our 2nd visit. Hotel is located in an up market area, 5 mins walk to the MixC mall where there are many nice restaurants. Sungang MRT station is also there. Recommended.

Fast service and very clean environment. Enjoyed the visit.

The room was spacious and everything looked brand new. Superb service and friendly staff!