Mombasa Continental Resort

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Mombasa Continental Resort

Serena Road, Shanzu, 00200, KenyaXem thông tin khách sạn
Mombasa Continental Resort
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Chúng Tôi Khớp Giá
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Đánh giá của khách

7.5/10
57 đánh giá
Đánh giá đã xác thực
Vị trí7.5
Trang thiết bị7.5
Dịch vụ7.5
Vệ sinh7.6
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Tất cả đánh giá(57)
Đánh giá tích cực(33)
Đánh giá có ảnh/video(8)
Đánh giá tiêu cực(7)
Joseph Mukiibi
Phòng Tiêu Chuẩn
Lưu trú vào thg 4, 2025
Cặp đôi
6 đánh giá
10/10
Nổi Bật
Đăng tải vào 25 thg 5, 2025
Very good team at MCR. Hospitality at its best.
Dịch
Tài Khoản Khách
Phòng Tiêu Chuẩn
Lưu trú vào thg 3, 2024
Gia đình
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 5 thg 4, 2024
Beautiful stay at the resort , the staff were just amazing from the reception to the restaurant, helped us beyond their call of duty even ensuring our little one get some food from our day at the beach . The hotel is a little old though and furniture needs a change in the rooms
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Gia đình
2 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 6 thg 9, 2023
We really had a great time. Family friendly.we are coming back for sure 💯👌👍🙏
Dịch
Tài Khoản Khách
Phòng Tiêu Chuẩn
Lưu trú vào thg 9, 2024
Cặp đôi
1 đánh giá
6.5/10
Đăng tải vào 25 thg 10, 2024
Was ok no hot water
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2022
Một mình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 18 thg 9, 2022
it was the second time I stayed at Mombasa Continental Resort, great location amazing staff , you really feel like home . Thanks look forward to be your guest again.
Dịch
zealousazach
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 11, 2024
Nhóm bạn
2 đánh giá
3.0/10
Đăng tải vào 30 thg 12, 2024
非常臟 非常差 房間裏有別人的長頭髮,淋浴區不僅很臟,地上還很滑有很大的安全隱患。牆角長滿了黴斑和滑滑的帶顏色的東西。 冰箱非常臟非常舊,銹跡斑斑。 酒店早餐的芒果汁用的是不新鮮的變質芒果,我和同伴都沒能喝下去。 餐廳員工態度還可以, 前台態度很一般。 存在亂收費現象:2人入住又讓補了600+人民幣(我是旺季出行,這家酒店房費已經比平時翻了近3倍,淡季時兩人差價僅100元左右) 前台收小費不手軟,遇到補差價時完全亂收費,沒有任何依據和標準。
Dịch
6/7
Tài Khoản Khách
Phòng Tiêu Chuẩn
Lưu trú vào thg 4, 2025
Khách đi công tác
24 đánh giá
10/10
Nổi Bật
Đăng tải vào 17 thg 5, 2025
還是可以的h 設施:齊全 衞生:乾淨 環境:舒適 服務:服務員能第一時間滿足要求,這是我比較滿意的地方,希望繼續保持,還會有下次,謝謝
Dịch
Tài Khoản Khách
Phòng Tiêu Chuẩn
Lưu trú vào thg 4, 2025
Khách đi công tác
23 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 5 thg 7, 2025
酒店美景盡收眼底,適合度假旅行
Dịch
V.LAKE
Lưu trú vào thg 5, 2023
Một mình
15 đánh giá
6.0/10
Đăng tải vào 8 thg 7, 2023
酒店很大但非常陳舊,前台服務一般,房間內也是陳舊,自來水居然是鹹的,海灘也沒有維護不值得推薦
Dịch
28eleanord
Lưu trú vào thg 5, 2025
Khách đi công tác
4.0/10
Đăng tải vào 5 thg 6, 2025
The rooms were a 5/ 5. The showers were heavenly. Rainwater experience and the water was steaming, giving am sauna experience. Beds and mattress were amazing as well as room service. The hotel staff was kind amd courteous and went out of there way to make us feel comfortable. The food was not it. First day, the only protein option was fish. Their pastries were really wanting. Second day improved with the porkchops , sausages and bacon. As a lover of Yoghurt it was quite underwhelming. The beef was smelling and I barely touched it. Again their pastries were really really wanting. There was an amazing band. The hotel is under renovation so hopefully they'll improve
Dịch
Phản Hồi Từ Khách Sạn: Dear Eleanord, Thank you so much for your detailed and thoughtful feedback. We’re thrilled that you loved the comfort of our rooms, the heavenly shower experience, and the warm, attentive service from our staff. Your kind words truly motivate us as we continually invest in staff training to elevate every guest’s stay. We also sincerely appreciate your honest observations about the food. As part of our exciting ongoing upgrades, we are investing in improved pastry ovens and refining our culinary offerings to ensure a consistently exceptional dining experience. We remain committed to elevating every aspect of each guest’s stay to new heights. Thank you again for sharing your insights, we can’t wait to welcome you back and impress you even more on your next visit! Warm Regards, Patriciah Nyambura Guest Relations
Zwaine E
Lưu trú vào thg 5, 2025
Cặp đôi
10/10
Nổi Bật
Đăng tải vào 4 thg 6, 2025
The best part of my stay was the food. It was very delicious. The room service was also top notch and the resort was so clean . The staff were also very friendly and welcoming. We got to be shown all around the resort and we can’t wait for the the MCR at 40. I believe this resort will be the best Mombasa has ever had
Dịch
Phản Hồi Từ Khách Sạn: Dear Zwainee, Thank you so much for your wonderful feedback! We’re delighted to note that you enjoyed our food options and variety, and that our commitment to high standards in service and cleanliness truly stood out during your stay. It’s always a pleasure to know our team made you feel welcome and well taken care of. We’re equally excited about MCR@40 and can’t wait to celebrate it with valued guests like you. Your kind words inspire us to keep raising the bar and hope to welcome you back soon. Warm Regards, Patriciah Nyambura Guest Relations.
Aggie S
Lưu trú vào thg 5, 2025
Gia đình
10/10
Nổi Bật
Đăng tải vào 4 thg 6, 2025
1. The staff were amazing, especially at the pool. Every parent would be calm knowing the kids are at the pool with nice people . 2. Maybe if we can have ironing services for free or if we can be given iron boxes 3. The food was ABSOLUTELY amazing
Dịch
Phản Hồi Từ Khách Sạn: Dear 539aggies, Thank you so much for your heartwarming feedback! We're absolutely thrilled that our well trained and dedicated animation team made such a positive impression. Knowing your little ones were in safe, friendly hands is exactly the peace of mind our kids’ attendants strive to provide for every parent. We’re equally delighted that you enjoyed our extensive culinary offerings. As part of our exciting resort upgrades, we’re currently reviewing our ironing service options to enhance convenience and comfort for our guests. Your input is truly appreciated, and we can’t wait to welcome you back for an even more exceptional experience next time! Warm Regards, Patriciah Nyambura Guest Relations
Tài Khoản Khách
Lưu trú vào thg 6, 2025
Khác
10/10
Nổi Bật
Đăng tải vào 22 thg 7, 2025
It’s the place to be!!!! Enjoyed my stay there. Can’t wait for August offer and the December holiday. Patricia, don’t forget the dates. See you soon
Dịch
Relaxershy
Lưu trú vào thg 12, 2024
Gia đình
10/10
Nổi Bật
Đăng tải vào 18 thg 1, 2025
We visited from the 27/11/2024 to 3/12/2024 and were a family of 6. We were welcomed with a glass of cold juice which was delicious after our long journey. We had 3 rooms next to each other on the 2nd floor. There were few issues with our rooms and after complaining this to the management, the relation manager (Patricia), improved our stay enormously. We were moved to the 3rd floor whereby the rooms were more modern. Patricia gave us her direct mobile number in case we had further issues. Our stay was full inclusive and there were plenty of food choices. The hotel is next to the beach and we enjoyed the walks and relaxation by the pool, camel, boats and jetski rides were available at additional costs. The staff were super friendly especially the catering staff though felt some of the reception staff and chamber maids could be better trained. Two of our family members had birthday parties which exceeded our expectations. We are travellers and have visited many countries around the world but this celebrations were absolutely exceptional. We enjoyed the dancing, the cakes, the meals and what a lovely surprise on our last day. It always put smiles on our faces and we will forever cherish the memories. On our last day when we came downstairs for our last meal, Patricia and the staff had decorated a table near the beach and next to the swimming pool whereby we indulged in delicious sea food, what a lovely evening! Thank you Mombasa continental. We definitely recommend this hotel and we will be back.
Dịch
Phản Hồi Từ Khách Sạn: Dear Relaxershy, Thank you so much for sharing your wonderful experience with us! We are truly grateful for your kind words and for choosing Mombasa Continental Resort for your family vacation. It brings us immense joy to hear that your stay exceeded expectations, especially the celebrations for your family members’ birthdays. It’s an honor to have been part of such special moments. We’re also delighted that Patricia and the team could turn around any initial challenges you faced and make your stay more enjoyable. Your compliments about the food, activities, and your memorable last dinner by the beach mean the world to us. We strive to create magical moments for our guests, and knowing we succeeded for your family fills us with pride. Thank you for your constructive feedback regarding our reception staff and chamber maids. We take this to heart and will work on ensuring all aspects of our service match the high standards we aim for. We look forward to welcoming you back for more cherished memories. Until then, please keep safe and take care! Warm regards, Sharon M
Tài Khoản Khách
Lưu trú vào thg 6, 2025
Khác
10/10
Nổi Bật
Đăng tải vào 12 thg 7, 2025
Amazing customer service , delicious meals .amazing views of the ocean from rooms. had a successful workshop in their state of the art spaciousconference rooms
Dịch