Lavande Hotel (Haifeng Phoenix New City)

I stayed here for one night while visiting my wife's hometown. When I arrived to check in, the front desk staff seemed shy and intimidated. I'm a foreigner, and I think their English was very limited. They only spoke to my wife and never really looked at me. The room was very modern, in fact, a bit too modern. Everything was automated, even the curtains. I spent 10 to 15 minutes trying to figure out how everything worked. Unfortunately, the section of the city where the hotel is located experienced several power failures while I was there. Whenever the power went out and came back on, my automated room would reset to the default settings. I also found several hairs and what appeared to be a spot of blood on one of my pillows. Finding that made me question the cleanliness of my room. Ultimately, I decided to check out a day early and relocate to another hotel down the road, where I had a much better experience. (Please see the photos for the funny English spellings!)

Good Room and So quiet room. Next time I must take this hotel

very good 👍

前台服務人員熱情專業，因是首次入住，主動給我們升級，並且熱情介紹了酒店及周邊情況，引導我們停車停入地庫，避免車輛長期日曬。酒店房間安靜乾淨，入住體驗非常好！

再次入住這家酒店。不得不提的是，服務員的態度親切有禮，每次的服務都很周到。原來入住，除了接車服務，還有免費的飲品和雪糕贈送。

房間大小還算OK 很乾凈衞生 睡得很舒服 前台小姐姐的態度都好好哦 樓下可以拍照打卡 早餐也還不錯的 很滿意

酒店位置不錯，有地下停車庫，有充電停車位。雅緻大床房窗户很小。早餐簡單營養，還有咖啡、牛奶、豆漿。前台有免費雪糕

員工優秀友好，特別是酒店前檯接待人員及大堂保安非常樂於助人，酒店房間寬敞整潔，住宿體驗非常棒！

房間乾淨，工作人員有笑容，清潔姐姐都有禮貌，16樓有簡單的早餐吃，吃物還算可以，一邊吃早餐一邊欣賞窗外嘅風景，感覺好好，酒店大堂還有每人一份免費雪糕