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Deluxe City-view Queen Room
Lưu trú vào thg 8, 2022
Gia đình
3 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 2 thg 10, 2022
Phòng rộng lớn sạch sẽ và nhân viên phục vụ nhẹ nhàng. Khách sạn theo phong cách cổ điển.
Phản Hồi Từ Khách Sạn: 親愛的家人,感謝您選擇入住浦東星河灣酒店,把服務的機會交給我們。得知您有一個不好的入住體驗,我們深感抱歉!在接下來的工作中我們會不斷努力,精益求精,讓細節更完善。正是如您一樣的客人對我們的不斷關心和督促,才能使我們發現工作中的問題,獲得改正和不斷進步。謝謝您的珍貴點評,期待您的下次光臨!
Sphesihle Trustworth
Castle Room - Garden-View (Double bed)
Lưu trú vào thg 12, 2024
Một mình
2 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 13 thg 1, 2025
I stayed for one night having had to renew my passport at the Bund Centre. The hotel staff at the lobby were incredibly kind and helpful.
The garden view room I booked was sparklingly clean with a king sized bed. That bed was so soft and comfortable, I almost cried.
The hotel also has a Spa at the basement alongside many other facilities, I used my 100 RMB coupon to get a head massage at the Spa. Again, I phenomenal service from the lady at spa reception, I we even took pictures together after my massage.
I do regret going in winter because I couldn’t access the pool, and maybe the large balcony doors could be open unlocked the request of the guest as it would be easier to smoke there instead of having to make the trip all the way outside.
I must also commend the gentlemen that are stood at the entrance to welcome guests and help with bags. They were super friendly and polite (and handsome too haha)
Overall, my stay though short, was enjoyable and I would definitely stay there again if I’m ever in Shanghai again.
Dịch
Phản Hồi Từ Khách Sạn: 感謝您下榻浦東星河灣酒店,看到您對此次入住的評分未能給到五分,一定是我們還有需要改進的地方,在接下來的工作中我們會不斷努力,精益求精,讓細節更完善,給每一位離家在途中的客人以温馨和體貼,有回家的感覺。正是如您一樣的客人對我們的不斷關心和督促,才能使我們發現工作中的問題,獲得改正和不斷進步。謝謝您的珍貴點評,期待您的下次光臨!
Queen_Bubu
Castle Room - Garden-View (Double bed)
Lưu trú vào thg 11, 2024
Vợ chồng
10 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 1, 2025
Chateau Star hotel is an amazing hotel. This is my second stay at this hotel. I must say they didn’t disappoint at all. ❤️😍staff is helpful and friendly. Rooms are spacious. What a fabulous way to start 2025!!
Dịch
Phản Hồi Từ Khách Sạn: 您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務。
bold sainbayar
Castle Room - Garden-View (Double bed)
Lưu trú vào thg 12, 2024
Người đi công tác
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 1, 2025
It's a very nice hotel. One problem is that all the staff only speak Chinese. I think this problem needs to be solved.
Dịch
Phản Hồi Từ Khách Sạn: 您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務。
DannyTeong
Phòng lâu đài - Tầm nhìn sân vườn (2 giường)
Lưu trú vào thg 6, 2024
Gia đình
2 đánh giá
2.7/5
Đăng tải vào 22 thg 8, 2024
When you see a nice outdoor pool in this 5 star hotel, DON'T ASSUME IT'S TRUE!! because you need to PAY for it. Also, many fitness spaces are renting out, and the atmosphere feels like you're a stranger. Well, the rooms are amazing, big space, clean and fancy. Breakfast 7 out of 10.
For families, I personally do not recommend this hotel unless you just want to stay one night and go.
Dịch
Phản Hồi Từ Khách Sạn: 親愛的家人,感謝您選擇入住浦東星河灣酒店,把服務的機會交給我們。得知您有一個不好的入住體驗,我們深感抱歉!在接下來的工作中我們會不斷努力,精益求精,讓細節更完善。正是如您一樣的客人對我們的不斷關心和督促,才能使我們發現工作中的問題,獲得改正和不斷進步。謝謝您的珍貴點評,期待您的下次光臨!
Ajitha Pathirawasam
Deluxe City-view Twin Room
Lưu trú vào thg 5, 2024
Người đi công tác
16 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 4 thg 7, 2024
Very unconvieniant Location . Isolated But Architectural Masterpiece .Good breakfast . Ideal for family vacations, but not for business travel.
Dịch
Phản Hồi Từ Khách Sạn: 感謝您下榻浦東星河灣酒店,看到您對此次入住的評分未能給到五分,一定是我們還有需要改進的地方,在接下來的工作中我們會不斷努力,精益求精,讓細節更完善,給每一位離家在途中的客人以温馨和體貼,有回家的感覺。正是如您一樣的客人對我們的不斷關心和督促,才能使我們發現工作中的問題,獲得改正和不斷進步。謝謝您的珍貴點評,期待您的下次光臨!
Tài Khoản Khách
Deluxe City-view Queen Room
Lưu trú vào thg 5, 2024
Vợ chồng
4 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 16 thg 6, 2024
Posh hotel
Incredible sportcenter including swimming pool (bring swimming cap buying is very Expensive)
Breakfast delicious
Dịch
Phản Hồi Từ Khách Sạn: 親愛的朋友,感恩世間所有的緣,讓您於萬千中與我們相遇,眼光交匯的那一刻,抵得上世間萬千的暖。您眼角挽起的笑意是貝加爾湖畔被風吹起的漣漪。您的喜歡及肯定,讓我們所做的一切都有了意義,感謝您的支持。我們誠邀您加入星河灣城堡會成會貴賓會員,註冊成功後您將在全國星河灣集團下屬的酒店享受最優房價以及尊享禮遇,詳情可垂詢各店大堂副理。再次謝謝您的慷慨惠顧與珍貴點評,衷心期待您的再次光臨!
Người Dùng Ẩn Danh
Deluxe City-view Twin Room
Lưu trú vào thg 4, 2024
Gia đình
17 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 5, 2024
The hotel was beautiful and hygienic. Both check-in and check-out, the staff at the front desk are professional and welcoming. This trip is the wedding anniversary trip for my wife and me. The hotel also prepared a cake for me. The cake is very beautiful and creative. In addition, our front office manager, Mr. Liu, was very helpful throughout our stay. No matter what problems in the hotel, she can help coordinate and solve them in time. Or when we go out to play, they are very careful and fast to provide us with a plan to play, during which they have always maintained wechat communication with us, so that foreigners who come to China for the first time feel safe, just like their own friends. Our family is very happy to have met her here.
Dịch
Phản Hồi Từ Khách Sạn: 您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務。
Người Dùng Ẩn Danh
Deluxe City-view Queen Room
Lưu trú vào thg 7, 2024
Người đi công tác
19 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 thg 8, 2024
Good quality for stay, highly recommend
Dịch
Phản Hồi Từ Khách Sạn: 親愛的客官大大,您好!有種喜歡,簡簡單單,卻很温暖人心;有種信任,未曾謀面,卻也真真切切;有種友誼,清澈明亮,也可源遠流長。希望您留宿過的浦東星河灣酒店不僅僅是一座酒店,更是您的他鄉之家,期待與您的下次邂逅。同時誠邀您關注“星河灣酒店”微信公眾號,我們的“微商城”裏客房、美食、康體等產品琳琅滿目、應有盡有,還可以積分兑換呢~小夥伴們在星河灣等着您哦~
ANUSH
Deluxe City-view Twin Room
Lưu trú vào thg 7, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 29 thg 9, 2024
The service was great. The outdoor swimming pool is not deep at all, so it doesn’t worse to overpay for it. But the room , breakfast and gyms were on top level.
Dịch
Phản Hồi Từ Khách Sạn: 您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務。
GLENN PAUL CHARLES DANIEL
Deluxe City-view Twin Room
Lưu trú vào thg 8, 2024
Người đi công tác
3 đánh giá
3.5/5
Đăng tải vào 23 thg 9, 2024
Hotel is not new but the rooms are quite big.
Quite overprized overall
Service was good
Dịch
Phản Hồi Từ Khách Sạn: 感謝您下榻浦東星河灣酒店,看到您對此次入住的評分未能給到五分,一定是我們還有需要改進的地方,在接下來的工作中我們會不斷努力,精益求精,讓細節更完善,給每一位離家在途中的客人以温馨和體貼,有回家的感覺。正是如您一樣的客人對我們的不斷關心和督促,才能使我們發現工作中的問題,獲得改正和不斷進步。謝謝您的珍貴點評,期待您的下次光臨!
Chriselle
Deluxe City-view Queen Room
Lưu trú vào thg 9, 2023
Khác
10 đánh giá
3.5/5
Đăng tải vào 4 thg 10, 2023
I chose this hotel for the outdoor pool. I was disappointed - it was filled anout a third of its capacity.
Be prepared to have breakfast with children while their parents staring at their phones.
Then, I asked for a room in a quiet area. I woke up 2 nights because of noisy hotel guests. This morning was the last straw - I left at 2am. This was a not what I expected and requested for a relaxing birthday staycation.
But! very helpful frontdesk staff.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, thank you for choosing to stay in Star River Bay Hotel Pudong and give us the opportunity to serve you. We are sorry to hear that you had a bad stay! In the next work, we will continue to strive for perfection and make the details more perfect. It is the constant care and supervision of guests like you that enable us to find problems in our work, obtain corrections and continuous progress. Thank you for your valuable comments and look forward to your next visit!
Tài Khoản Khách
Deluxe City-view Twin Room
Lưu trú vào thg 10, 2024
Người đi công tác
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 11, 2024
Good stuff and fancy sport facilities.
Dịch
Phản Hồi Từ Khách Sạn: 您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務。
Người Dùng Ẩn Danh
Deluxe City-view Twin Room
Lưu trú vào thg 6, 2024
Vợ chồng
5 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 4 thg 7, 2024
Nice hotel with wonderful indoor and outdoor swimming pool.
Dịch
Phản Hồi Từ Khách Sạn: 感謝您下榻浦東星河灣酒店,看到您對此次入住的評分未能給到五分,一定是我們還有需要改進的地方,在接下來的工作中我們會不斷努力,精益求精,讓細節更完善,給每一位離家在途中的客人以温馨和體貼,有回家的感覺。正是如您一樣的客人對我們的不斷關心和督促,才能使我們發現工作中的問題,獲得改正和不斷進步。謝謝您的珍貴點評,期待您的下次光臨!
Lowell Thomas
Deluxe City-view Queen Room
Lưu trú vào thg 5, 2023
Người đi công tác
2 đánh giá
2.7/5
Đăng tải vào 15 thg 6, 2023
This hotel is an attempt at opulence but comes off as gawdy. The craftmanship is poor (I cut my foot on a staple where the carpet meets the tile), and the color schemes are eclectic at best.
The lobby atmosphere is not inviting, and there was coffee in the rooms meant for drip coffee makers, but none were there.
I have been traveling in China 2-3 times per year for the past 20+ years and this is the first time I felt an obligation to give a review.
Dịch
Phản Hồi Từ Khách Sạn: 親愛的家人,感謝您選擇入住浦東星河灣酒店,把服務的機會交給我們。得知您有一個不好的入住體驗,我們深感抱歉!在接下來的工作中我們會不斷努力,精益求精,讓細節更完善。正是如您一樣的客人對我們的不斷關心和督促,才能使我們發現工作中的問題,獲得改正和不斷進步。謝謝您的珍貴點評,期待您的下次光臨!