Tài Khoản Khách
19 tháng năm, 2024
Positives: 1) Reception very professional. 2) Perfect location for both old town and shopping district. 3) Junior Suite nice size considering size of building. Bed very cosy and gorgeous bathroom with one of the best showers I’ve experienced at a 5 star and plus level. 4) Hotel spotlessly clean. Negatives: 1) The welcome drinks should be provided as in all 5 star and plus establishments upon arrival. At UNUK, you are provided with a key which you are to present during your stay. This is just a cheap scam to force customers who are paying 5 star plus prices to stay in the hotel band then pay more for extra drinks and maybe even food. I just handed the key back upon departure, very poor start and disappointing end. 2) The service at breakfast was the worst I have ever experienced. a) Except day 1 on Wednesday 15th, we were left at the breakfast entrance, despite the staff walking around an empty restaurant. On the other 3 occasions, we were rescued by one of the kind gentlemen on reception, who took our number and allowed us in. b) On Friday 17th we were abruptly told twice by the blonde lady to wait as we were ordering, seemed to be a connectivity issue, but we were never told. c) I then received a cup with a crack. Staff in a 5 star plus restaurant and the hotel management should ensure this is an absolute no no. d) On Saturday 18th we had to ask for service for the cooked food order, that’s unforgivable service. Then it got worse, The lady with the dark hair who was working the early shift, despite me showing her the menu had no idea what we were ordering. So instead of clarifying or asking a colleague just walked off and I received my breakfast, but my wife did not. Absolutely not 5 star plus, hence my 2 star rating. We will be returning to Seville, but not to Hotel UNUK.
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