Kombo Beach Resort

We picked this hotel because it said that it had a complete refurbishment and only reopened very recently. When we arrived it was clear that reception and the pool area and all the public areas were newly refurbished. The first three blocks of accommodation also looked very smart and new. BUT we were put in the 4th block and on the third floor. And there is no lift. Our room was adequate, especially considering it's Africa. The bed was large and comfortable. Air conditioning worked well though on our last day it leaked. There was water pouring down the wall, all over our things and into electrical sockets! We immediately reported it to reception but nothing was done. We later told the cleaners and they got someone to fix it. The shower was hit and miss - good some days but cold on others! We opted not to go All Inclusive and were pleased we did. We had breakfast included and that was outstanding. We didn't need anything else until dinner and we enjoyed trying the different local restaurants. On our last day we were not leaving until 6pm and asked if we could pay to keep our room until 5pm as advertised. We were told in the morning that people would be checking into our room (we hadn't arrived until midnight when we checked in and the rooms were usually cleaned around 4pm) so we had to get out of our rooms and bring our luggage to reception. We were told that we could have a shower in another room so were able to sit by the pool. However when we went to take a shower and get changed we were shown back to our block, back to the 3rd floor, two doors from our room! The rooms were advertised as having tea and coffee facilities but though we had the tea/coffee etc there was no kettle for the entire week. All in all though, it is a beautiful hotel right on the beach. And all the staff are friendly and helpful. I would definitely recommend it but I would upgrade the room - which we would have done if we hadn't been told that the whole place had been refurbished.

My wife and I stayed here 31/01/24-07/02/24. We arrived late due to flight delay and were greeted at reception and signed in. As we were late and on the all-inclusive plan, the kitchen had kept back a meal for us, which was quite nice. We had a standard room in block C, which, to be honest, was very outdated. One of the many yet to be refurbished. The next morning, after a decent breakfast, I asked to pay for an upgrade and that afternoon we moved into block A, room 147, overlooking the pool. The difference in standards was amazing - at first! We then noticed that the sliding bathroom door didn’t close fully as the door opening was bigger than the sliding door. Over the next week, I reported this to reception 4 times on separate occasions, nothing happened. Also, in the top right corner of the window to the balcony, I noticed a towel stuck to he window, this was stuck into a hole in the window. On the balcony, a glass safety panel was insecure. These all may be classed as cosmetic issues but also safety issues. As mentioned, we were on the all-inclusive plan. This was nowhere near ALL-inclusive. Yes, meals were included and there was a bar to use. The all-inclusive bar regularly ran out of white wine and on at least one occasion ran out of beer. We were told we could buy it at the other bar if we wanted it! On the positive side, the staff were great, especially Kaddy at the bar/restaurant and our room attendant, Bernard. The food was nice, albeit even better at Sunday brunch, when paying people from outside the hotel were invited. To be honest, the pool is good, the weather was great but we wouldn’t ever consider returning.

The staff is TERRIBLE. They don't know what is all inclusive. It's to much to explain how terrible my experience was! I arrived at 9:30 PM because i was waiting 6 hours for ferry and I paid for all inclusive. They send me to a restaurant area where I supposed to pay, and they put me menu on the table to order. After that I asked why should I pay because I am all inclusive, and they told me that all inclusive it's closed, but in the same time to pay a la carte was open. After 30 minutes arguing about this ireal situation , the gave me and my group a miserable tuna burger. Remember this word: MISERABLE. I didn't eat and I was going outside of the "resort" paying for taxi, searching for a restaurant to finally eat something. I was back at 2:00AM. So I need 4 hours to eat, pay for my food for me and my group, pay for taxi and go to bed in this "all inclusive". Everything is made for pictures, especially the pool outside, to "look good" for selling. Inside is TERRIBLE. Alarms starting for no reasons couple times a day, everything are poor quality. If you are looking for all inclusive resort experience, AVOID THIS FAKE RESORT.

Hotel was awesome