Megan
4 tháng ba, 2024
Check in was terrible. The keys given to us wouldn’t work, and when we got maintenance (the staff was very polite) to open it, turns out the room was occupied. We had very little time to do the check-in process as it was between games for my daughter’s basketball tournament. It ended up taking so much time, that we didn’t get a chance to go grab a bite to eat before the next game that we were almost late to.
While in the lobby waiting for our room, another patron was talking to the front desk about their room having the door between hers and the next room broken so anyone could come in if they wanted. Then in the elevator, a similar situation with yet another patron…she went to her room after checking in, and found it unclean and NOT ready as the front desk said it would be.
I understand new management, but a lot could have been done to avoid our disappointing stay. Maybe close down and evaluate the overall condition of the place, make some changes/upgrades first, rather than rolling right into new reservations.
Dịch