Tài Khoản Khách
8 tháng tư, 2024
The property per se is exceptional. Beautiful, earthy, cool rooms, amazing food and lots of activities for kids and grown-ups. The service staff was very attentive and took care of all our requests. The Spa services were also very good. We even got a room upgrade which is well appreciated. The only major improvement we would suggest is their communication with the guests once reservation is made. They never briefed us on how the Ranathambore safari works. It is now well established that the property has nothing to do with bookings for safari. However, for some first timers, this needs to be spelt out clearly cause there is a crazy rush during peak season. Despite booking the accommodation three months in advance, and following up with the reservation team, we never got any proper communication on how we need to book the safari. We went assuming (entirely our mistake) that the resort will at least help us book or take care. This ended up being a huge loss for us as we had to pay double the amount to get a tatkal booking and to our utter disappoin**ent we ended in a Zone which probably has least chances of sighting. Again, I agree tiger sighting is purely luck. But still :-( !!! Big lesson learnt - if you are even planning to visit Ranathambore, first book safari on government site or through reliable agents even before you book the accommodation. For The Earth ***agement - please spell this requirement out clearly on your website and wherever you get a booking from. This would save everyone the hassle and disappoin**ent and financial loss (having to pay double for last minute safari booking).
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