Grand Resort Lagonissi

Các đánh giá Grand Resort Lagonissi

Grand Resort Lagonissi

40th km Athens - Sounion Avenue, Saronikos, 19010, GreeceXem thông tin khách sạn
Grand Resort Lagonissi
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4.1/5
Rất Tốt
60 đánh giá
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Đánh giá tiêu cực(13)
Amie Do
Biệt thự kiểu Địa Trung Hải
Lưu trú vào thg 5, 2023
Vợ chồng
19 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 thg 9, 2023
I will come back next time 🥰🥰
Dịch
nikolaym984
Lưu trú vào thg 8, 2024
Người đi công tác
1.0/5
Đăng tải vào 26 thg 9, 2024
This is one of the worst hotels, I have ever stayed. I don’t know how is the accommodation in the bungalows, but the rooms in the main building are extremely awful. I was given a room at the reception floor, these are the rooms, which start with 6. When I entered it I was hit by terrible smell of old stuff, coupled with a smell of chemicals. I asked the receptionist to change the room and this took them an hour and a half to give me the room next door. For my big surprise the smell and the facilities in the room were completely the same! If it depends on me I would immediately close this place for complete renovation. It is horrible! The only nice thing is the location and the surrounding nature! p.s.: Take a look at the bizarre equipment in the bathroom - 9 inches TV set, more than 30 years old!!
Dịch
6/14
Phản Hồi Từ Khách Sạn: Dear nikolaym984, Thank you for taking the time to share your feedback with us and the readers of TripAdvisor. We regret that your experience did not meet your expectations. We would like to clarify that during your stay, the hotel was fully booked, and despite this, our team worked diligently to offer you an alternative room. We are sorry that the second room did not meet your satisfaction, but we did all we could under the circumstances. Your comments about the condition of the room have been noted. We maintain rigorous standards in all areas of the resort, and your concerns will be addressed with the appropriate teams. Once again thank you for your review and we trust you understand that we are constantly working to improve, and your feedback will contribute to that process. Kind regards, Nikos Tzimas General Manager
Heidi T
Lưu trú vào thg 9, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 8 thg 10, 2024
Absolutely fabulous resort! We stayed there for 4 nights. We stayed in the sunrise suite. It was so beautiful and right on the Mediterranean Sea. The suite was very nice and had everything that we could have asked for. The staff were all wonderful! The restaurants are top notch. If you want to be spoiled, stay here. You won’t be sorry.
Dịch
Phản Hồi Từ Khách Sạn: Dear C355MQheidit, We would like to thank you for taking the time to share your wonderful feedback with the readers of TripAdvisor website. We are thrilled to hear that you had such a fabulous experience during your stay with us. Your kind words about our restaurants and overall experience truly mean a lot to us and will be shared with the entire team. We are delighted that you felt pampered during your time here. Once again thank you for your review and we look forward to welcoming you back to Grand Resort Lagonissi in the future for another exceptional stay. Kind regards, Nikos Tzimas General Manager
im2tlkativ
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 14 thg 9, 2024
I booked this to stay a couple extra days to relax after a busy cruise and this resort far exceded my expectations! When I checked in we got upgraded to a beautiful bungalow on the Mediterranean and wow - talk about peaceful! They had club cars to pick us up when we wanted to go to breakfast or the beach and it was such a luxurious experience that I highly recommend this resort. The staff was beyond helpful and so kind and respectful.
Dịch
Phản Hồi Từ Khách Sạn: Dear im2tlkativ, We would like to thank you for your wonderful feedback! We are thrilled to hear that your stay at Grand Resort Lagonissi exceeded your expectations and that you enjoyed the peaceful atmosphere of your bungalow. It’s great to know that our team’s efforts, from the convenient club car service to the warm and attentive hospitality, made your stay feel truly luxurious and relaxing. Your kind words mean a lot to us, and rest assured that we will share them with the rest of our team. Once again thank you for taking the time to share your experience and we hope to welcome you in the future for another memorable stay with us. Kind regards Nikos Tzimas General Manager
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 23 thg 12, 2024
My girlfriend & I just pay a visit vacations trip to Greece that included 3 nights at the Grand Resort Lagonissi, about 35-40 minutes south of downtown Athens. Our experience was decent and the property was wonderful. We had an absolutely amazing stay. Our room was first-class, with a private infinity plunge pool, sea view, in-room steam shower and nautilus equipment. The property restaurants were amazing, although service was a bit slow. Prices are insanely high, but we would love to stay there again.
Dịch
tamago_dubai
Lưu trú vào thg 10, 2024
Người đi công tác
3.0/5
Đăng tải vào 22 thg 11, 2024
I don’t really do poor reviews but this is my experience in mid Nov. Stayed at 117 bungalow for two nights. As others have mentioned this series is old and tired albeit generous in size. Probably good for families. The immediate issues are: - red ants and spiders in the shower floor ( the person who showed me the room and the operation of the steam room obviously saw it but chose to ignore it) - red ants in the towels (I gather they probably wanted a warm place) - cobwebs in corners of the living room I suspect the bungalow was vacant for weeks and no housekeeping was done until I checked in. If not then they have a real housekeeping issue. I immediately asked to change rooms. Emilia from Lagonissi was accommodating but only rooms in main building available (much smaller and were also not renovated) So I decided to stay in the bungalow. Subsequent issues: - no hot water when taking a shower after a corporate event. Reported to reception and they offered to send technician but it was past midnight so I asked them to note and look at it in the morning. The next day there was hot water in the morning so I assumed it was fixed overnight. But the problem then manifested itself the second evening. Beware - no usb sockets in the bungalows. Gym: decent size but equipment tired and not functional. Free weights only go up to 12.5 kg. Bars are rusty. 2 treadmills are functioning and the incline function does not work on one of them (the one nearest the door) Nespresso machine in room was terrible. Didn’t use it as the limescale on the water container was terrible. On check out no one asked about the stay. Pity. Anyway the setting was lovely but the hardware lets the resort down. It really needs a complete renovation before it can be called Grand.
Dịch
Phản Hồi Từ Khách Sạn: Dear tamago_dubai, We would like to thank you for taking the time to share your feedback about your recent stay at our resort. We sincerely apologize for the inconveniences you experienced during your visit. Please rest assured that your comments have been shared with the relevant departments for review and immediate action. Additionally, we would like to highlight that our hotel follows a strict weekly schedule of disinfestation, carried out by a certified company, to ensure that our rooms and common areas maintain the highest standards of cleanliness and hygiene. However, given our unique location surrounded by lush greenery, it is possible to encounter occasional insects despite our best efforts. We thank you for your kind recognition of our beautiful setting and the efforts of our team to assist you, even though we could not fully meet your expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience and service we strive to deliver. Kind regards, Nikos Tzimas General Manager
EO Europe B
Lưu trú vào thg 9, 2024
Người đi công tác
2.0/5
Đăng tải vào 9 thg 10, 2024
On a positive note, the ocean views were very nice and the resort is likely better suited to a traveler on holiday without the need for any business services. However, if you're planning a corporate event, be cautious. We hosted a group of nearly 60 guests, and the feedback from our group regarding the venue was overwhelmingly negative. The rooms in the main building felt tired and dated, with air conditioning issues in most rooms. Additionally, irons were unavailable, making it difficult to attend events without wrinkled clothes due to inconvenient turnaround times. This is an easy fix with a couple of irons on hand in housekeeping for guest emergency use. Lagonissi might have been 5 stars in the past, but it now feels more like a 3-4 star. The overall quality didn't match the high price, and it simply can't compete with other top-tier hotels. Beyond the facilities, the staff seemed generally unhappy and generally unaccommodating to our group, even with simple requests. Overall, we expected much more, and it was a disappointing experience. We give Lagonissi a 2-star rating for corporate events.
Dịch
Phản Hồi Từ Khách Sạn: Dear eoeuropeb, Thank you for your feedback regarding your corporate event at Grand Resort Lagonissi. We regret to hear that your experience did not meet your expectations, particularly in relation to the corporate facilities and room conditions. Your comments are well noted, and we will be sure to address these concerns with the appropriate departments. Concerning the availability of irons, we would like to clarify that irons are not placed in the rooms for safety reasons, a policy we strictly follow. However, we do offer a pressing service, which can be arranged through our housekeeping team. We regret if this service did not meet your expectations or if there were any delays. It is also worth noting that your group stayed with us in June, and this review was posted in October, following our recent communication regarding the outstanding balance for your event. While we are committed to providing the best service regardless of any external factors, we believe it is important to provide the full context. As for your comments about the staff, we are surprised, as our team is dedicated to delivering exceptional service. It is unfortunate that these concerns were not communicated during your stay, as we would have taken immediate steps to rectify any issues. We appreciate your feedback and will take it into account as we strive to enhance the experience for our future guests, including those attending corporate events. Kind regards, Nikos Tzimas General Manager
798ahmadi
Lưu trú vào thg 8, 2024
Người đi công tác
4.0/5
Rất Tốt
Đăng tải vào 25 thg 9, 2024
Nice views. Friendly staff. Good service. Clean. The rooms could be better if renovated. If renovation is not possible at the moment, may be better linens and mattresses can help. I stayed in a bungalow and it was great. Thank you and all the best.
Dịch
Phản Hồi Từ Khách Sạn: Dear 798ahmadi, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the beautiful views, friendly service, and cleanliness during your stay at our resort. We appreciate your constructive comments regarding the room, and we have taken note of your suggestions for improvements. We are always striving to enhance the guest experience, and your input is invaluable in helping us do so. Thank you again for your kind words, and we hope to welcome you back to Grand Resort Lagonissi in the near future. Kind regards, Nikos Tzimas General Manager
D9876JR_
Lưu trú vào thg 7, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 28 thg 8, 2024
We spent 5 wonderful days at Grand Resort Lagonissi. This is an exceptional resort. Exceptional level of service. Great atmosphere, great attitude from all the staff, outstanding breakfast. Cleanliness and order at a very high level. In particular, we would like to mention the manager of the reception desk Mr. Panagiotis Lachanas - a kind and pleasant manager who helps with joy and a smile, solves every request and makes the place very serviceable. We will definitely return to Grand Resort
Dịch
Phản Hồi Từ Khách Sạn: Dear D9876JR_, We would like to thank you for sharing your recent experience with us and the TripAdvisor community. We are thrilled to hear that your 5-day stay at Grand Resort Lagonissi was exceptional. Your kind words about our service, atmosphere, and cleanliness mean a great deal to us. As a proud member of the Leading Hotels of the World, our primary goal is to exceed our guests' expectations, and receiving such positive feedback is the highest reward. Please rest assured that we will share your lovely comments with Mr. Lachanas and the rest of our team. Thank you once again, and we look forward to welcoming you back to Grand Resort Lagonissi in the near future. Kind regards Nikos Tzimas General Manager
Tài Khoản Khách
Lưu trú vào thg 6, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 26 thg 7, 2024
The front desk staff were pleasant. The room service was top-notch. The cleaning staff were attentive and the room was clean. The pool and area were clean. The on-resort activities available were fun and engaging. The restaurant's food had a great variety for all to enjoy.
Dịch
Kate K
Lưu trú vào thg 6, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 17 thg 7, 2024
Amazing hotel! We were delighted with our stay. Staff were great! Rooms were fab! Food were organised and perfect for us. General area we loved. All members of family were extremely happy. The hotel helped us organize everything. They were understanding.
Dịch
Phản Hồi Từ Khách Sạn: Dear katekS5256DW, We would like to thank you for sharing your wonderful review with us and the readers of TripAdvisor. We are thrilled to hear that you and your family were delighted with your stay. As a member of the Leading Hotels of the World our goal is to meet and exceed our guest wishes and demands therefore it's wonderful to know that you enjoyed your stay with us, and our team contributed to that. Once again thank you for your feedback and we look forward to welcoming you back in the future. Best regards, Nikos Tzimas General Manager
NatalieFLG
Lưu trú vào thg 6, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 8 thg 7, 2024
My husband and I stayed here at the end of June for a wedding and we loved it. The staff was so kind and accommodating, the location was stunning and the food was great. As if we couldn't love this hotel any more, upon leaving Athens and heading to another Island, we ended up missing our flight home. The airline was not helpful and made us stay an extra day in Athens. We didn't know what to do so we called Grand Resort Lagonissi and let them know our situation and that we had checked out 5 days ago but needed a last minute room. They were SO helpful, and even offered to send a car to the airport to pick us up. The staff turned a bad situation around for us, and I could not be more grateful.
Dịch
Phản Hồi Từ Khách Sạn: Dear NatalieFLG, We would like to thank you for taking the time to share your experience with us and the readers of TripAdvisor. We are pleased to read that you enjoyed our location and food. We are especially delighted that our team was able to assist you in a difficult situation with kindness and efficiency. Turning your challenging moment into a positive one is exactly the kind of experience we strive to provide for our guests. Your kind words about our staff are truly appreciated and will be shared with the entire team. We are thrilled that we could help make your extended stay in Athens more comfortable. Once again thank you for your feedback and we look forward to welcoming you back in the future. Warm regards, Nikos Tzimas General Manager
Tài Khoản Khách
Lưu trú vào thg 11, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 26 thg 12, 2023
We stayed here to celebrate my birthday, I love this place, its luxurious place, beautiful room with the view of the sea and very friendly and helpful staff. It has a very big breakfast area, many restaurants and they are all very good. Highly recommended
Dịch
GeorgeS689
Lưu trú vào thg 9, 2023
Du lịch cùng bạn bè
2.0/5
Đăng tải vào 10 thg 10, 2023
This resort is in a grand and glorious spot. That is the best feature. Unfortunately it has some serious wear and tear and lack of maintenance that has caused a decline. It was our first time, we were there for a destination wedding so many things were provided through the wedding party. If we had just booked the room on our own I feel we would have been greatly disappointed. Tennis courts, mini golf, grounds around beach area, lounge chairs, pools were not cleaned for the entire week we were there as I noticed a big stick on the bottom that was there the whole time, weeds all throughout the property that is were not addressed. Those type of things look like it had not been cared for in years. My speculation is when Greece had their financial collapse the money source for this operation dried up. They are trying to keep lipstick on the pig, but it is not working for the cost of the rooms.
Dịch
Phản Hồi Từ Khách Sạn: Dear GeorgeS689, Thank you for sharing your feedback about your recent stay with us. We genuinely appreciate your insights, as they provide us with the opportunity to improve and ensure our guests have the best experience possible. We are delighted to hear that you enjoyed the breathtaking location of our resort. It truly is a remarkable setting, and we understand the significance of maintaining the beauty and functionality of our facilities. We sincerely apologize for any inconveniences you encountered during your stay. Your comments regarding the wear and tear, lack of maintenance, and cleanliness issues have been noted, and we are taking immediate steps to address these concerns. Your feedback is crucial in helping us identify areas for improvement. Regarding your speculation about financial challenges, we can assure you that our commitment to providing a memorable experience for our guests remains unwavering. We continuously invest in our property, and we are dedicated to restoring its former glory. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you decide to return, please do not hesitate to reach out to our management team, who will ensure that your stay is as enjoyable as it should be. Once again, we appreciate your feedback and value your perspective. We look forward to the opportunity to welcome you back and demonstrate the improvements we have made.
Tài Khoản Khách
Lưu trú vào thg 9, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 4 thg 10, 2023
We enjoyed our stay there. The room was very spacious - bedroom plus second room with sofa bed. Room was very clean and was serviced twice a day. The beach area was nice and there are water sports available (for a fee). Resort is quite large but walkable. They also have golf carts available to drive you from one place to another if preferred. Breakfast has a huge selection with both indoors and outdoors seating areas.
Dịch