InterContinental Sanya Haitang Bay Resort

First, what's good about this place. A nice scenery that you wake up with if you take the ocean facing view. Its a nice walk to the beach. Very family oriented place with amenities that are chile-centric. A good spread of breakfast and delicious too. However, I was surprised to see services staff such as Reception, Bell boy and Gym staff seems to be dis-interested and not service oriented. Did not offer help with our baggage during our checked in. Receptionist ask us to bring our own luggage to the baggage storage. Not that we couldn't carry it but we were just very surprised to see this coming from a prestigious/luxury hotel. Some of the equipment at the gym facilities were dirty. Watermelon seeds on the bench, dead cricket on the cable machine and visible sweat stain on the bench. The gym staff seems unbothered when we came in. Note there's a sign says that gym equipment is disinfected after each use. I came early to check out the gym and only goes to the gym after my breakfast (the dirt were still there) lmaoooo. Room is good and the bed is very comfortable. However, I would like to point out that the room is overly used. Wooden furniture were pale and there's a mouldy smell in the shower room. Balcony privacy wooden gate seems to rotten and faulty.

The best service I’ve ever seen. My birthday occurred during the stay and I was very surprised when many staff came to my room only to congratulate me . Also hotel was always get in touch with WeChat application and staff answered me for my questions rapidly and help me to resolve any troubles related with the airport transfer, flights or laundry service. Each room well equipped with the luxury cosmetics and good quality electronic devices. Which is not common practice. Of course hotel has luxury territory and many activities available inside of it but it is exactly what you expect from a hotel of such level. The only thing you should keep in mind before go there that it you can’t swim in the sea in this bay. But because of many activities and swimming pools available may be it is not a big problem:)

Very nice Hotel with an extraordinary service. Amy at the VIP reception was very kind and helped us with every segment of our holiday to be more relaxing 😊👍🏼 The facilities are very clean, everithing is well organized and for a family with small child perfekt spot to go with. The breakfast was delicious with lots of options. We will come back for sure. 👍🏼 The only negative thing is that it's a little off site so not much is Arround. There is a Shoppingcenter nearby but with no western food options.

The room is really big and new, and the service quality is excellent. Special thanks to staff Lucas Ji, he is super helpful!

I picked this resort as it seemed to be high quality and close to the beach, and both of those things were fulfilled. The room was huge with an amazing view of the ocean and fresh fruit was surprise delivered on the first day. All the staff was wonderful, and Marnie did an incredible job being my WeChat butler, she helped me with anything I asked, and even asked if I wanted different pillows for the bed, what amazing service! The breakfast buffet was outstanding, both Chinese and western breakfast, much of it cooked to order. The location is not too far from Sanya and close to Yalong Bay train station, so very convenient. Also right next to huge duty free mall with many restaurants, and more authentic food and shopping experiences a short drive away. The pool was lovely and the aquarium was full of beautiful fish and turtles. The beach is basically on site, past a lawn from the main building, but it is not supervised and the currents are apparently strong, so swimming is prohibited. I visited the nearby "super luxury" Atlantis to check out the bar there, but I'm happy I stayed at the Intercontinental since it's much quieter and much more relaxed. It's not cheap but it's one of the best hotel experiences I've ever had.

Thanks Zora for the lovely service throughout our stay! She helped us with the restaurant bookings and was very helpful with any general questions we had! We also ordered room service which was quite fast! Food was decent as well. Would recommend this hotel to anyone looking for a relaxing stay in Sanya!

- hotel has a beautiful secluded beach, due to heavy waves, guests are not allowed to swim there but it is quiet and beautiful. - only one hotel staff who worked at the Cove stand out. Her name is 马一纬. We were astonished that some guests were using their hands and own fork to take buffet food. No staff stopped the guest. Only this one staff helped with some considerate arrangement. - Our shower room started to have foul public toilet smell on our last night. GM was concerned and able to offer an air purifier upon request. - Hotel management should prohibit staff from harassing customers to give them personally unjustifiable 5 stars rating, even requested the customer to take a screen shot to evident in exchange for priority room arrangement next time. I call this is a form of bribery.

Good: - Beautiful sea-view room with a wonderful panoramic window. - Lovely tropical gardens. - Great swimming pool with lots of shaded areas and a transparent kayak. - Lovely beach with loungers, sunshades and basic amenities (lemonade, towels, beach toys). - Awesome night views. - Amazing open-air aquarium with exotic fish and turtles. - Great amenities for kids (electric vehicles, train, pedal karts, swimming pool floats and boats). - Friendly and helpful staff. - Great location near CDF mall. - Really good breakfast. Bad: - I received a significant electric shock just by touching the front tray of the children’s popcorn machine at breakfast. I immediately informed a member of staff whose response made me feel this was not the first time it had happened. They switched off the popcorn machine and said somebody would fix it. 10mins later we saw the machine was switched on again (the staff member said it was fixed). - The security chain on the door to our room locked itself from the inside after we left the room, so we could not get in when we got back. Had to wait 15-20min for staff to open the chain from the outside, then had to wait another 30-40min for a repairman to replace the old/faulty chain lock - this took a while because the new hardware did not fit properly and the door could not be closed (it was fixed with some loud hammering). The next day, the door couldn’t close again so I had to again wait for a repairman to fix it (more loud hammering). - A few times we had no response when calling “instant service” on the phone. The WeChat service was also sometimes slower than we’d expected, especially for urgent questions. - Tired and worn out exterior and interior decoration (faded/peeling paint, damp patches). - Wobbly fixings (balcony light, toilet paper holder). - Confusing A/C controls (two control panels, no indication what each one is for) - Live music started quite late and was loud - we had to close balcony door to let our child sleep. - Transparent doors to the shower and toilet cubicles. - Inconsistent service at breakfast (some days very attentive, some days not so). - No good value lunch or dinner options. I tried a room service salad which was terrible (it used canned beans, canned corn and canned chickpeas, and processed roast chicken) - surprisingly bad value and quality. - One evening our taxi was not permitted to enter the hotel grounds due to a special event. We had to walk up the long driveway with our (tired) young daughter….it would have been nice for the hotel to offer their electric buggy shuttle from the main road to the lobby. - After the trip, I received an email with a link to the bill, but this link took me to a web page which said an online bill was unavailable.

Really amazing stayed experience in Intercontinental hotel Haitangbay, very appreciated Joanna and team arranged everything was wonderful everyone were warmly and friendly , we will come back soon.