Các đánh giá Coral Hotel Sanya Wuzhizhou Island

Coral Hotel on Wuzhizhou Island is a must visit hotel when travelling to Hainan. The rooms were very clean with fantastic amenities, however my biggest highlight was the lobby manager named Lan Rui. As I’m from an English speaking country he was incredibly helpful assisting me with any and all of my needs during my stay. He went above and beyond to ensure my stay was always comfortable, patiently helping me to translate my requests using his mobile phone and helped me on several occasions. First he kindly showed me how to buy drinks and snacks communicating with the staff, then when I asked about towels at the pool he personally took me there and showed me around plus let the staff know I wanted to swim and to look after me. On the day of checkout to my absolute surprise he rushed to return some cuff links I had accidentally forgotten in the room! When I was eating lunch in the restaurant struggling to eat with chopsticks, the staff advised they didn’t have cutlery. But guess who arrived in short time bringing a nice set of cutlery to save me? Lan! I was truly amazed and beyond grateful. He really is the definition of top tier service with a dedication for customer focus and satisfaction. Lan even assisted my friend and I bringing our luggage on the hotel electric shuttle bus and carried it onto the returning ferry! I cannot thank him enough. Words cannot express how happy I am to receive such amazing service. Thanks to Lan I will never forget my stay at the Coral hotel and cannot wait to return again. Thank you so much Lan for your amazing and incredible customer service!