Các đánh giá Grand Soluxe Hotel & Resort Sanya

TRES BIEN SAUF QU IL A PAS DE BUFFET MIDI REPAS NI LE SOIR ON PEUT MANGER A LA CARTE

The best thing about this hotel was room service. They don't wake you up early or disturb you. Cleaning was top notch. Beach was very close so you can go there daily. Unfortunately the pool was closed and that was the amenity that i was hoping to get in.

Hotel staff was very friendly and can speak basic English. I went early for checkin at 11:45 pm and my room which I booked was not cleaned so room was upgraded to premium room for free where sea view was good and sea can be seen 180 degrees.Beach is just few minutes walk from the hotel. I stayed in that hotel for two nights but mine bed sheets were not changed. There were some stingy strains on the floor nearby bed and also on mirror in bathroom. There was small hole in my bed sheet. There was no refrigerator in the room so I requested them to use hotel staff refrigerator to put my food. Mine air conditioner was not working well so I requested them to fix it and it was fixed. Other then that I had very good experience staying there and I would definitely recommend it to others if they work on negatives when I’ve mentioned above.

Best location for relaxing when i back i will book again clean hotel and sea view was nice with clean pool i like it

Stayed with two friends on a girls getaway. The only good thing about this hotel is the convenience to the beach, which is clean and quiet. The hotel itself was also very quiet with very few guests. The front desk assistants didn’t even greet us when we arrived, just shouted to hand over our passports. We booked deluxe suites and it had such a bad smell so we asked to be changed to non-smoking rooms. They changed us to a “ladies only non-smoking” floor but the rooms were below standard with smelly sheets, moldy showers, very dirty bathrooms and floors that you couldn’t walk on barefoot. The hotel pool was closed and all facilities including the restaurants were too. We were woken up at 1am to the hotel room phone ringing and the front desk assistants saying our codes had changed yellow and we all have to quarantine. They insisted that we come downstairs and head off to a quarantine facility. We refused as all of our codes were green and we have all been tested every single day since Jan 2022! The next day, after chilling at the beach, we wander back to the hotel and they run to us yelling for us to put our masks on, while we are dripping wet and clearly getting ready to change and there was not a soul in sight so the aggressive covid protocol was unnecessary, uncalled for and accusatory. The hotel staff were clearly very paranoid to have foreign guests. Given that we were some of the only guests booked in, they made us feel very unwelcome. We understand that Sanya has had a recent outbreak and hotels are cautious, but we had no problems at other hotels during our stay on the island. We were very disappointed with their service and do not feel that this hotel is worthy of a five star rating.

Great hotel

We were pleasantly surprised. Clean rooms, stunning bath on the balcony. Would definitely stay there again.

Fantastic service and very comfortable. I was looking for a place near the airport to stay away from the city and to be surrounded by nature. I actually extended my stay for 4 additional nights since having the beach across the street is extremely convenient, especially if you like to take dips early in the morning. The boardwalk along Sanya Bay is right there as well; very shaded and clean, perfect for long walks or running. The staff at the hotel was very friendly and the pool was super clean. I will definitely stay here again when I want to escape for short vacations on a weekend!

Amenities were closed due to covid during our stay but the staff was extremely nice and helpful. Will come back !

Was a great experience,the service was good the workers so kind and attentive,wanna comeback ❤️.

特地找了個離機場很近的酒店價格不高沒想到意外收穫 酒店位置很好，房間挺新是喜歡的類型，離西島和南山景區都很近周邊吃的也多~交通去景區也有公交，但建議滴滴打車很方便，到機場才10來分鐘。酒店有泳池，泳池旁邊就是海灘人不多，服務人員很熱情尤其感謝温小姐的給我們推薦的夜市很熱鬧，水果也不貴五星推薦

這個酒店不是很大，設計的還可但是小盆友玩的地方有點簡單，但是就價位來説沒得挑了，房間很乾凈很新，服務經理温慧婷女士，也特別貼心，隨時有問題聯繫，處理的非常及時，服務方便也沒得挑，下雨沒能讓小朋友體驗泳池滑梯下次再來體驗行程最後一站很滿意。

感覺酒店非常好，新裝修過的房間很不錯，服務是第一位的特別感謝温小姐從我們到酒店就一直給我們推薦和介紹酒店很詳細基本瞭解酒店，解答各種問題和需求，很貼心。泳池乾淨水温適中，再就是離機場和西島，天涯海角都很近酒店還有免費的巴士去免税店提前預約，除了泳池時間開放不太合理其他都滿意！

服務挺好的，升級了有陽台的房間房間40平這樣，前台温小姐服務態度特別好，對各項詢問和要求都迅速解答處理了人很熱情，酒店位置不錯，出門的沙灘人不多，但酒店娛樂設施不多，温泉沒有小魚🐟了，園區景色特別好花花草草的很適合拍照哦