MGM Grand Sanya

Tôi hiếm khi viết đánh giá. Giá siêu năm sao và dịch vụ là tiêu chuẩn dịch vụ của Home Inn Express! Trước hết, tôi đã nhận phòng. Tôi đến lúc 12 giờ trưa, tôi được thông báo rằng tôi có thể nhận phòng. Tôi được thông báo rằng giờ trả phòng là 12 giờ ngày hôm sau. bị hoãn lại. Tại sao việc trả phòng không bị hoãn lại? Sau khi đợi cả tiếng đồng hồ để nhận phòng, chỉ có hai người làm thủ tục tại 6 quầy, cả hai đều có trẻ em. Bạn không biết điều này sao! Ngoài ra, bạn đang làm một trò chơi chú hề tương tác. Việc tương tác với trẻ em thực sự rất tốt. Bọn trẻ muốn tham gia, nhưng đã lâu không có ai đến để duy trì trật tự, một thực tập sinh có thể trực tiếp đến và nói. các con của tôi xếp hàng ở phía sau Có rất nhiều người, tại sao bạn lại một mình? Bạn không có vấn đề gì trong việc duy trì trật tự. Bạn đến n*** từ đầu nhưng bạn đến ở giữa và không có lời giải thích nào. Ấn tượng chung là rất tệ. Không có nhiều người. trong nhà hàng, tôi đợi nửa tiếng và hỏi 5 câu hỏi. Một nhân viên không thể chỉ cho tôi cách đến nhà hàng phương Tây bên bờ biển mà tôi đã đến! Chúng ta đang nói về bữa sáng. Bạn có sẵn sàng chấp nhận 188 cho một người không? Có một nhà hàng ở khu vực thứ nhất và thứ hai của khách sạn Tianyu! Chỉ có một nhà hàng ở khu vực của bạn Dù bạn có đi bao xa, hãy để người phụ trách nhà hàng của bạn đưa con đi dạo cùng những người lớn tuổi để trải nghiệm. Nếu bạn ở Tòa nhà 2 và đi bộ đến Tòa nhà 1, hãy trải nghiệm. rất tệ!

A great holiday in Sany will never be relish with the exceptional service of Jelly Shen in MGM Grand Sanya. She has distinguish herself as someone above board in customer relations and surprised me with a bday cake and goodies plus a great service on my birthday. It was memorable as that day every guest was stuck in the hotel due to Typhoon Yagi and it helps ease the fears of the Typhoon looming. Thank you once again for an examplery stay and service.

Secluded location suitable for quiet getaway. Large hotel with a private beach and other beach activities that can keep families occupied for the whole day.

Our stay in MGM grand Sanya was amazing, it’s me, my wife and two kids! Since we did the check-in the staff was very friendly and they assigned a Guest relation expert to assist us during our stay, her name is Jelly Shen (Jelly小沈). She was absolutely amazing, anything we need she was ready to help, even booking restaurant outside hotel or helping us buying medicines for our kids and helping to get friendly with hotel agenda. Really amazing, she made our stay better! About the hotel, they have a nice structure, I stayed in the family room with golf course view, very big room and very clean! The only thing as sometimes trick, is that there is no options of western food on the hotel dinner. There is a buffet at swimming pool and we feel that they could have like a sandwich, French fries or pizza there, it would make even more pleasant our stay once it’s an international hotel. That was the only thing we miss there! The beach was really at doorstep and very clean, with staff always helping there. There were also a lot of activities for the kids.

What an incredible and relaxing stay. Great amenities, lovely breakfast and all made much more enjoyable with the help of Mr Green Chen, who made sure that everything was that much more enjoyable. Thank you Mr Chen!

Second time in this hotel. Really wonderful stay. Beautiful rooms, good food, friendly staff and great location. Everything about our stay was awesome.

A great cozy hotel, with a large beautiful territory. It is equally suitable for a family holiday and for a romantic one. Concerts are organized for fans of parties, and if you want silence, there is also a place to retire. In addition to the standard set, there are beach slippers and a beach bag (you can not take extra pounds with you). There is even a petting zoo on the 1st floor. There is a separate organized space for children. There are many places for walking within walking distance. Of the 2 restaurants for breakfast, I liked Pin Ju Hainan Restaurant the most. The beach bar makes excellent kebabs. The sea is clean and calm. Yalong Bay beach is clean, the waves are rare and not big. We were from May 11, 2024 to May 24, there were no jellyfish or plankton, we swam for days, no one bit)). The service is 5+, the staff knows their business. I would like to express special thanks to Dorothy's manager. A super tactful professional. She helped us a lot in solving various issues, warned us, advised us, and promptly resolved all issues that arose. We have not met such managers for as long as we travel. I would give Dorothy the award: "best manager of the year." Special thanks to Dorothy for your attention. In general, by all criteria (beach holidays, medicine, shopping, entertainment), I liked Hainan more than Phuket, the Philippines and Turkey. The climate is very comfortable, at a temperature of +33-35, we did not die from the heat, apparently due to optimal humidity. We will definitely come back)))

We loved our stay here, the hotel is amazing! The view from every room is magnificent, and the beach is pristine. We were especially impressed with the service and hospitality - we loved our personal concierge Jelly! She promptly took care of everything we needed and she made our stay there especially pleasant. Her service and her attitude were very impressive! We will definitely come back!

Very good experience. The restaurants and cafes in the hotel are a bit overpriced… but I guess this is normal for hotels in China. You still can go out or order food from Meituan. The staff was very nice. Jelly and Harry took good care of us and we felt very welcome.