St. Regis Sanya Yalong Bay Resort

Thank you for your letter for Kevin Ji！Thanks for the encouragement. It really means a lot to Hotel.🧍🏻 We are grateful for your stay and extremely glad our colleagues are doing well job during your stay. Thank you for writing and sharing stories with us . I appreciate your generosity. We hope to serve you more often in the future. Thank you once more for your good wishes.

This was my second time visiting the St. Regis Sanya, and again it didn’t disappoint. An incredible location and experience, I would recommend it to anyone. A special shout out to the staff, especially Bob and Dennis, who were friendly, professional and helpful.

The room was huge but a bit old. The service was not quite up to standard. The food was ok. It is not worth the price tag.

- Rooms are old school but actually well maintained, clean and very enjoyable. Good coffee machine, comfortable bed, huge bathroom and nice balcony setting - breakfast is of good quality. Not the best variety I ever experienced, but didn’t miss anything - The compound is quite well maintained and plenty walking ground around the hotel area - pool is ok, nothing special. What’s really negative, there are no pillows on the recliners. Not at the pool and also not on the beach side. If the recliners were at least comfortable without the pillows, it would be acceptable. Makes it unbearable to relax on it for longer then 20min. After complaining we got told that they no longer provide pillows, but they still have 6 beds down at a corner of the beach with cushions. Pictures provided, please consider this is a Marriott top luxury hotel brand. - we were assigned a personal care taker, Janet, who was always accessible and attentive. Very positive person - the service mentality in the hotel is very mixed. Some areas are pretty good, like in the lobby and restaurants. Some areas are very mediocre, like around the pools and bar area. Not consistent - food and drinks in the hotel facilities are overly expensive. A not well made cocktail will cost you 90rmb and a simple burger with fries 200+. Here you pay the name and not the quality. No wonder the outside delivery area is busy - location is at the end of yalong bay beach and quite a ride from the street to the hotel. We asked a service person at the lobby with a electric transportation car if he can drop us at the end of the hotel property near the main road, which he just refused. So we had to walk, which is some way in the burning sun. Which confirms the service inconsistency again. - we come to Sanya once a year to have some relaxing days and experienced many hotels on different beach locations. The ST Regis is not the price value choice I would recommend.

Best hotel ever. Super view, delicious and rich breakfast, excellent service. Beautiful holiday. We will come to st.Regis again 🥰🙏🙌

Great hotel, excellent service, special thanks to Janet, our butler during vacation stay, who was very helpful!

Translation: It's just okay. Even though the brand is the same, the ones in Hainan Island are always worse than those on the mainland. But there's nothing I can do, I just like the St Regis 。另外，要特别感谢Nina 岳，非常贴心的小天使，祝开心哦

Amazing Experience and had a wonderful time in St.Regis Yalong. Perfect accommodations and facilities for family holidays. The resort has a wonderful private beach and a couple of fantastic pools. Our room with a lagoon pool access was also really spacious and well decorated, as expected from the St. Regis brand. Special thanks to our butler Janet. She was amazing and went above and beyond to accommodate any and all requests.

We had a lovely stay at St. Regis. The main pool was very nice. The spa services were wonderful. The whole resort was very nice and comfortable.