Tài Khoản Khách
17 tháng năm, 2024
Took a friend for his first trip to Spain. Stayed for 7 days On arrival the room booking which had been confirmed, was incorrect but they quickly sorted that problem out. The room itself was very comfortable and Clean with a nice view from the 7th floor and with pool and beach view, which I had prebooked. The reception staff very friendly and willing to help as much as possible. The Food was on some days a different story, On one day (evening meal) the only (hot food) was just fish, which isnt good enough for a 4 *s Hotel, there was plenty of salad and cold meats and desert. On one occasion I had to complain to a manager that a certain item wasnt even cooked it in fact was frozen, which it should not have been. I felt that there should have been more control on the temperature of the food being served and also ensuring that it was properly cooked. This year the food was not up to the standard as last year and I felt that more needs to be done in this area. The Bar staff and waiting staff were excellent and we have made friends with them (me from last year) I am not sure if I will return next year, and Iit will be a shame as on a whole the hotel is good. Great location directly on the beach, and easy to travel to from the airport , this year traveled by train. one change on route. travel time around 1-1/2 to 2 hrs and cheap the return tickets cost 11.80euro each. The walk to the Train station in the airport is about 10 minutes dont believe Google. The entertainment should be tailored for all different nationalities, and age groups not as on our final night , it seemed that the bar had been taken over by a large French party and the music being played by the dj was just French, not catering for any one else, we feel that if such large groups are to be entertained then they should be accomadated in the nightclub below so that other people can use the bar and have a mixed entertainment. We feel that the Hotel has let itself down and become a little complacent in certain areas, which does not give a good reflection on the potential of this establishment. Certain maintenance things needed to be sorted quicker, also signage should have been removed (For the day room) althought the was another option to leave the luggage till later , but wouldnt have known this if hadn't asked.
Dịch