Oceana Santa Monica, LXR Hotels & Resorts

沒有服務！前台業務能力太差！沒有專業性，還不如三星酒店。晚上睡覺一直有漏水聲，隔音差。體驗非常非常差。非常不推薦。

房間很小 泳池超級小

Hey everyone I am a hotel junkie I have had nothing but great words about this spot . It was such a pleasure to stay there and I’m the lucky one for getting the best service possible for my anniversary And to all the newbies Lenny the man with the plan was a mench a perfect example of a personal assist. Lenny was very knowledgeable about my specific needs and always came through

Unbelievable experience. Hotel staff was extremely accomdating the moment we walked in. Lenny at the front door and valet was absolutely amazing! Went for an early biryhday for my wife, and right from the start the hotel and staff were absolutely outstanding. Thanks Much!

Our stay at Oceana was an amazing experience and Lenny and Robert were so friendly and warm to us!!!!!!!! Appreciate everything. The rooms were stunning and we loved the bathroom. That shower was so beautiful. It was like a piece of art. Thank you.

This is our fourth time staying at this lovely hotel. Our family lives close by and Oceana is our go to hotel when we visit them in West LA. The location on the beach absolutely can’t be beat and the casual elegance and luxury takes this property to the next level. I really love the large physical space of the Lanai suites. As a Hilton Diamond member, I also greatly appreciate the Food and Beverage credit and suite upgrades given to acknowledge our loyalty.

First off, this property is gorgeous! Inside and out. The staff is amazing! Hands down one of the best overall crews I've seen in the 575+ Hilton properties I've stayed in. This review is mainly for Rigoberto, onsite manager though. In talking to him during check-in, I mentioned my other half was having a rough patch in life so I brought her over for a few-day getaway. On his own and unprompted from us, he moved us to the most amazing room from what we had booked. The room was gorgeous...and big! Very spacious. He also sent over some of the best little macarons we've tasted! Which we found at our entry way on our return from being out that day. How cool was that?! Hilton has a winner in this property. The real gems are the staff. Returning soon

We celebrated our 45th anniversary at the Oceana Santa Monica LXR Hotel by Hilton, May 21-23, 2024. A few days before we arrived, I contacted LXR and spoke to Joshua to request an upgrade to a 1 bedroom lanai suite and I spoke to Ari with questions about having a microwave in our room during our stay. (We are Hilton Diamond members, but that does not necessary guarantee the complimentary upgrade.) Joshua said that he did not think it would be a problem, of course he could not guarantee it until we check in. Well on May 18th, I received an email stating that we were upgraded to the 1bedroom lanai suite! I was very happy. This was the first time we were ever upgraded to a 1bedroom suite. The stay was outstanding! The customer service was impeccable! Lenny, the Bellman greeted and welcomed us upon arrival with a wonderful smile and great personality. He was wonderful throughout our entire stay. Giving us tips on things to do. He even offered us fresh donuts one day. Smile:) He escorted us to the front desk where Rico welcomed us and proceeded to check us in. We arrived early but Rico was able to give us a beautiful larger 1 bedroom suite that was already cleaned. They both congratulated us on anniversary. Rico said that he would have something sent to our room later that day. which they did send us a dessert with Happy Anniversary written in chocolate. They were both so very kind and attentive. Once Rico checked us in, Lenny escorted us to our 1 bedroom suite and gave us some history about the property. It is a beautiful property (which by the way, look exactly as pictured on the website.) The suite was very clean! The decor of the suite was very appealing. We also met the General Manager Rigoberto during our stay. He is a very kind gentleman. He along with other front desk staff - Atiyyah and Michelle texted us to see if we needed anything to improve our stay. We had requested a microwave and some ice during our stay and Daniel promptly fulfilled our request with a smile. I wanted to mention this, because we have stayed at hotels and resorts where it take an hour or longer to receive a request. But LXR, it took maybe 10 minutes. We did have breakfast at the restaurant on property each morning of our stay . It is beautifully decorated with great food and wonderful staff. Oceana LXR Santa Monica is a beautiful boutique Luxury Hotel Resort across the the street from Santa Monica beach. It is very centrally located to the beach, pier, 3rd Street Promenade, etc. with wonderful staff and impeccable customer service. We truly enjoyed our stay at LXR and will definitely return.

My boyfriend booked a stay for us for a vacation and we ended up getting engaged during the trip! The staff were so friendly, welcoming and upgraded our room and sent us champagne and strawberries to congratulate us! This was an amazing visit! Highly recommend. Dan and Lenny and Rigo were great!