Rio Vista Inn & Suites Santa Cruz

Overall good experience. Friendly and helpful checkin. Room was freezing and couldn’t get the fireplace to work, but they had a space heater that did the trick. Bathroom smelled a hint musty. Shower water was hot and had good pressure. Vehicle noise was a little bothersome in our room since it was close to the intersection. Frequent vehicle honking and engine revving. Small homeless camp on the walking route to downtown. Not the best neighborhood.

The room was small and highly overpriced the amenities were next to none and the room I was in wasn't even in the main building it was an annex building next door there was not even laundry facilities and the staff was rude not to mention profiling myself and my plus one.

Our room we reserved was given away, and the shower drain was clogged up and filled up the whole shower every time it was used.

I love staying here. The mansion is gorgeous, the rooms are cute and the staff is wonderful. Makes for a very comfortable stay. It does get a little loud (traffic- walking and vehicles), but nothing earplugs wouldn’t help if you’re sensitive to it.

Everything was superb we will definitly stay here agian walking distance to boardwalk wharf and downtown

Very old building but very clean everything worked in the room and liked didn't need keys for property's doors

Very comfortable hotel, not your typical hotel which makes it nice to avoid the large generic corporate hotels

I spent a lot of time reviewing the various pics of the rooms here on line as I wanted the best room available for our Anniversary stay. Settled upon a great room with lots of character on the 3rd floor and made the reservation. Arrived at the property to check in and was given a room on the ground floor near the entrance to the hotel. The room didn't meet our expectations and when I told the clerk this was not the room I had reserved she said that our reserved room had already been given to another customer. As the conversation progressed she seemed very put-off that I was upset and acted like it was my fault though they were the ones that had given our room away. When asked if we could speak with a manager she said no one was available. When asked if we could see another room she said the only one available was in the house next door which is ok but clearly lacks the character of the main house which is where we wanted to stay. We reluctantly took the second "quieter" option which was just ok with the exception of a horrible mattress and the loudest creaking bed that woke us up repeatedly every time one of us moved (Room #14). As we unloaded our car - the front office gal was in the parking lot clearly talking to the manager or owner explaining our situation as well as another unhappy guest... very annoying as this literally occurred 10 min. after we had asked to speak to a manager. Very disappointing experience, would not recommend and will never stay here again.

It was very unique and beautiful. Everything was so clean. The people was son warm. I love it