C. Candelaria, 3, Santa Cruz de Tenerife, Canary Islands, 38003, SpainXem thông tin khách sạn
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1 đêm
Đánh giá của khách
4.2/5
Rất Tốt
75 đánh giá
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Vị trí4.3
Trang thiết bị4.2
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Tất cả đánh giá(75)
Đánh giá tích cực(41)
Đánh giá có ảnh/video(2)
Đánh giá tiêu cực(4)
Graham
Phòng Tiêu Chuẩn
Lưu trú vào thg 10, 2023
Vợ chồng
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 5 thg 12, 2023
Great location and comfortable beds, can't comment as we didn't use the breakfast or food available. There was a roof top party very late on Saturday night, super noisy until after 2am and could be heard in our room (on the top floor) sadly, otherwise this was a great hotel visit.
Dịch
Luis Eliezer
Phòng Tiêu Chuẩn
Lưu trú vào thg 1, 2024
Vợ chồng
9 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 25 thg 2, 2024
El hotel está es una ubicación excelente y el personal de recepción es extremadamente atento. Nos sentimos muy cómodos desde el principio. El desayuno es algo limitado, pero todo es de muy buena calidad. Fue una experiencia increíble.
Dịch
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
2.0/5
Đăng tải vào 8 thg 12, 2024
Nice central location. Room was clean, a bit noisy from the street below. Only one small bottle of water was provided in the room for two. We were refused access to the rooftop bar because I was wearing shorts, it was 22 C. I was told the bar is run by a different company, not part of the hotel.
Dịch
Elisa L
Lưu trú vào thg 5, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 8 thg 6, 2024
Our stay was just...PERFECT! The hotel was very comfortable and welcoming. The staff was super nice and caring, giving us the most relaxing experience and helping us with suggestions and tips. The first night we arrived very late due to flight issues and the receptionist was very kind and helpful - as was all the staff during all of our stay! All of our needs were met, the breakfast is vary and delicious, and the staff - even here - was wonderful. We suggest to spend a chill after dinner in the nice terrace. Thank you! Elisa and Alessandro
Dịch
Phản Hồi Từ Khách Sạn: Dear Elisa and Alessandro, Thank you for staying with us and for your kind review and recommendations about the NH Tenerife in TripAdvisor. I'm happy to see that you had an overall beautiful experience at our hotel. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. Thank you also for your good comments of our breakfast or nice terrace. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon. Best regards,
Valentina M
Lưu trú vào thg 3, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 16 thg 4, 2024
Thanks to all the great feedback from members like you, we’ve revamped our badge program to make it even better. Soon, you’ll be able to earn new badges and reach new milestones when you write reviews and upload photos. Good news: All your current contributions will carry over. You may see some changes in the next couple weeks, but we’ll post an update here when the new program is live. In the meantime, keep writing reviews and uploading photos—other travelers are counting on your awesome guidance.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valentina, Thank you for your comments, we will take it into account to continue improving our profile. Best regards,
sa g
Lưu trú vào thg 2, 2024
Vợ chồng
3.0/5
Đăng tải vào 29 thg 3, 2024
The hotel is an average one. There was no tea or coffee maker in the room. The room was small without a balcony. We asked for toothbrush on the phone and the person in reception told us to come down to pick it up because he was alone ! We didn’t try the breakfast or dining facilities of the hotel, so no comment on them. I give 3 stars to this hotel because of its nice location and overall cleanliness.
Dịch
Phản Hồi Từ Khách Sạn: Dear sakhi2014, Thank you for staying with us and for your last review and recommendations in TripAdvisor. I'm happy to see that you had a not bad experience at NH Tenerife. Thank you also for your good comments about our location or cleanliness. We take note about your improvement comments in order to improve day by day. Sorry for the inconveniences. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon. Best regards,
Tài Khoản Khách
Lưu trú vào thg 1, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 29 thg 2, 2024
Went to experience the carnival and this hotel was exactly what we were looking for: superb location close to amenities, lovely, spacious and clean rooms, friendly staff and very comfortable queen beds.Highly recommended! I will definitely come back.
Dịch
Phản Hồi Từ Khách Sạn: Dear Helena, Thank you for staying with us and for your kind review and recommendations in TripAdvisor. I'm happy to see that you had an overall beautiful experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon. Best regards,
Tài Khoản Khách
Lưu trú vào thg 1, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 22 thg 2, 2024
NH Tenerife far exceeded my expectations in terms of customer service. The hospitality has gone above and beyond anything that I have experienced before. I lost my carry-on suitcase and Juan P. made sure to help me every step of the way. His genuine concern and professionalism were evident. He persistently called the airline, located online claims I needed to file, and helped support me with my lack of fluency in Spanish. I rarely ever post a review, but Juan P. has worked so effectively and efficiently that it prompted me to encourage others to stay at this hotel for Juan P. In most hotels - the amenities and location are similar, the one OUTSTANDING factor for NH Tenerife is the customer service from Juan P. His dedication to ensuring a seamless and stress-free experience left a lasting impression on me. I highly commend Juan for his astonishing efforts and the hotel for fostering a culture of guest-centric service.
Dịch
Phản Hồi Từ Khách Sạn: Dear paulat0770, Thank you very much for staying with us and for your kind review and recommendations in TripAdvisor. I'm happy to see that you had an overall nice experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff (and Juan Pablo in this case) who make a great effort day after day to please our guests in all possible manners. Thank you also for your good comments of our location and amenities. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon in Santa Cruz de Tenerife. Best regards,
rojik754
Lưu trú vào thg 11, 2023
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 29 thg 12, 2023
I recently had the pleasure of staying at NH Tenerife, and I must express my sincere appreciation for the outstanding service and warm hospitality provided by Elliot. From the moment we arrived, his welcoming demeanor made us feel right at home. His dedication to customer service is commendable, and it significantly enhanced our overall experience. Highly recommended!
Dịch
Phản Hồi Từ Khách Sạn: Dear rojik754, Thank you for staying with us and for your kind review and recommendations. I'm happy to see that you had an overall nice experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff (and Eliot in this case) who make a great effort day after day to please our guests in all possible manners. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon. Best regards,
Tài Khoản Khách
Lưu trú vào thg 2, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 27 thg 3, 2023
Amazing hotel Loved the breakfast options for veg Great location The staff was very co-operative. It was a great experience overall. A great choice for the tourists. There are many restaurants/ cafes at walking distance from here
Dịch
Phản Hồi Từ Khách Sạn: Dear howimetmyfoodd, Thank you for staying with us and for your kind review and recommendations. I'm happy to see that you had an overall nice experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon. Best regards,
Tài Khoản Khách
Lưu trú vào thg 12, 2022
Một mình
5.0/5
Nổi Bật
Đăng tải vào 31 thg 1, 2023
If you want to visit Santa Cruz in Tenerife is Hotel NH Tenerife de beste keuze. The staff is super friendly and and the hotel offers all the comfort needed. The location is also excellent, most things you can go visit by walking. Absolutely recommanded
Dịch
Tài Khoản Khách
Lưu trú vào thg 12, 2022
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 2 thg 1, 2023
We were particularly impressed by the assistance given by the receptionist we dealt with (Juan), who made our stay so much better. The room itself was very good, with no real complaints, although I'd rate the shower as just adequate. There was, however, a bath option. The beds were very comfortable. One thing: don't stay here on New Year's Eve if you don't like a noisy neighbourhood. A stage was set up just around the corner, and the music played from 9pm to 6am at such volume that we couldn't even watch TV or talk because everything was drowned out by the (not very good) music a couple of hundred metres away.
Dịch
Phản Hồi Từ Khách Sạn: Dear GG, Thank you for staying with us and for your kind review and recommendations. I'm happy to see that you had an overall nice experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. Our location in the heart of the city causes that on especial occasions as New Year's Eve, the noise of the music played in this case has been a nuisance for you. Sorry for that. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon. Best regards,
Tài Khoản Khách
Lưu trú vào thg 12, 2021
Một mình
5.0/5
Nổi Bật
Đăng tải vào 9 thg 1, 2022
Finally a hotel worthy a 5/5! Super friendly and serviceminded staff! The rooms have a modern feel with and the hotel is is situated right in the middle of the buzzing city centre. Beware though that it can get pretty noisy on the weekend from the street below.
Dịch
Phản Hồi Từ Khách Sạn: Dear snapphanne, First of all, I would like to thank you for the trust placed in our NH Hotel Group chain, as well as the time spent evaluating our hotel on the Tripadvisor page, and commenting on your experience at NH Tenerife. I greatly appreciate your comments and we are glad that you value positively our personal treatment, cleanliness and our location Due to being located in the center of the city, the streets have the usual bustle of a capital, but our rooms are completely soundproof. We hope to see you again. Sincerely Juan Pablo
Jose A
Lưu trú vào thg 10, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 22 thg 11, 2024
Inmejorable situación en Santa Cruz. Paradas de bus y tranvía al lado. Buenas camas y climatización. La bañera, muy peligrosa por la altura. Los cristales biselados del baño, no lo entiendo, damos prioridad a lo moderno, cuando tienes que ir al baño a media noche, se ilumina toda la habitación. Si os alojáis en viernes o sábado, pedid habitaciones interiores, mucho ruido en la calle y música de las terrazas
Dịch
Phản Hồi Từ Khách Sạn: Estimado Jose A, Gracias por tomarse el tiempo en enviarnos su opinión sobre su reciente estancia en nuestro hotel. En la parte positiva, agradecemos sus buenos comentarios sobre nuestra ubicación. Tomamos nota de su comentario del baño, confiamos en cambiar pronto las bañeras por platos de ducha. Igualmente le pedimos disculpas si el ruido de la calle pudo afectar a su descanso ya que nos encontramos en una calle peatonal y este fin de semana, con el "inicio oficial" de las fechas navideñas hubo mucho movimiento en la noche. Confiamos en volver a verle pronto por Santa Cruz de Tenerife, quizás en otras circunstancias. Reciba un cordial saludo,
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 27 thg 12, 2024
Das Hotel liegt sehr zentral mitten in der Innenstadt. Der Hafen und der Busbahnhof sind gut fußläufig zu erreichen. Das Zimmer ist modern und das Frühstücksbuffet sehr lecker. Die Mitarbeiter an der Rezeption sind sehr freundlich.