Puerto Valdes

Great room setups for family stays but obviously amateur run hotel. Our room had floorboards coming up. Free breakfast was not done well at all. No plates left after first hour and not always someone there to help. Area is up and coming but def outside of the main Old San Juan area. Would not stay here again.

We really liked the hotel. The lobby was very nice. The staff during the check-in process was courteous. The room was spatious. Have a mini fridge, microwave and nesspresso machine was a plus. It also hade a stove top which we didn’t use. Kitchenware, glasses, mugs, silverware also available. Breakfast was included which was ok which is the reason I’m not giving 5 stars. The breakfast attendant was not up to the task. Both mornings the attendant had to be reminded to fill out everything that was running out (juice, milk from espresso machine, bacob, etc) if asked for silverware she would just say that there are no clean one instead of going saying that she will find us clean knives. The hotel has transportation (golf cart) to and from the hotel to the old city if you don’t want to walk(walkable distance) or are tired from walking all day. It also has a Stakehouse which unfortunately was booked all weekend and couldn’t try it but a friend told me it’s very good. I would recommend this hotel and would stay again in the future.

Had a uniquely horrible experience at this hotel. Not only was I unable to sleep and surrounded by cheap trappings, but they put a recurring fraudulent charge on my credit card that I'm having to work with my bank to get resolved. To start with, the floors are cheap and coming up, the showers are very hard to get hot water in, and the breakfast is a joke. Cold eggs, limp, palid bacon, and stale bread await you in an un-airconditioned sweatbox that passes as their "breakfast area". Then, there's the surroundings. This place is sketchy, and I didn't feel safe walking around. Worse still, my last night there, a fire alarm was going off at a neighboring building, something that nobody seemed to be in a hurry to rectify. After lying awake for an hour and a half, I requested to be moved - which, to their credit, they obliged. At that point, this was a lukewarm experience, trending towards bad. My experience at the physical hotel was easily the worst hotel experience I had in 2023, but I wasn't furious, just frustrated. However, that changed when I found that they'd set up my one-time payment for my room as a recurring one on my credit card. I'm unsure if this was from malice or incompetence, but fraud is fraud. I called them to ask for a refund, emailed them the requested data, and have yet to receive one a week later. I've paid twice now for a hotel room I hated, and had to spend 40 minutes on the phone with my bank getting the charges disputed. DO NOT STAY HERE

Nice location. Walking distance to Old San Juan. Parking limited but available. Nice and friendly staff with good breakfast. We had a nice apartment with amenities. Jacuzzi with good views on the top. Nice breakfast.

Hotel Puerto Valdes was very cozy and it gave me a homely feeling, not like the big hotels. The staff was very friedly and helpful, and the steak house was excellent.

I love the Hotel and the staff was wonderful especially Mr Edwin the supervisor was kind and helpful with my accommodations. There's 3 parking spot in front the Hotel, but they have extra garage where you can park the car.

The staff excelled in all aspects. The property and room we stayed in was in great shape. We stayed during New Years eve and January 1st, Overall the San Juan area closes early or doesn't open at all during the holiday. The Steak house in the restaurant was closed, to bad it would have been an excellent experience. The rooftop jacuzzi and view was amazing for the fireworks that filled the San Juan sky. we wanted to explore San Juan in the early evening and even though the hotel has a day shuttle that stops around 4-5pm, the staff member in the front gave my family and I a late tour and recommended some nice restaurants in old San Juan, very memorable indeed. The coffee machine in our room was a bit janky and the jacuzzi in our suit wasn't the cleanest, minor things that you deal with in most hotels. Area around property very urban, it's the city, so lots of traffic as well. 15 minute walk to old San Juan and tons of art to appreciate as you stroll.

This was my first time in PR the staff was very friendly and professional. Hotel was excellent in all areas, parking was accessible hotel equipment was in top working order. Breakfast was 7am to 10am I was late getting there the coffee machine was out of coffee. The staff was quick to refill the machine that made my day. Thanks to the staff and have a happy new year from the Olivares’s.

My family of four stayed at this hotel for four nights. While the staff was friendly and tried to help, they could not do anything about no hot water in the bathroom or kitchenette for the entire stay. There was no coffee at breakfast because the machine was broken during the entire stay. Breakfast items were not replenished and we had to wait for staff to replenish. The safe in our room was broken and nothing was done about it despite many reminders. We were forced to carry our valuables around with us. The floor was ripping out. One of the sofa beds was not opening and the blinds on the windows were broken as well. To top it all off, we left our car keys with the front desk at their insistence, which they misplaced. Would not stay here again.