Các đánh giá Best Western Capistrano Inn

Pretty average hotel, the breakfast is OK and thanks for the lady help me with waffle machine! However, if you don’t have a car the location is not so good which takes more than 20 minutes walk from train station.

The breakfast helped the trip a lot, I liked the surrounding area and it was very close to freeway.

Really good place to stay with your Couple I definitely I’ll stay another time

Great value for the money spent

酒店的位置很不錯，就在5號高速邊上，早餐也很不錯，品種很豐富，房間設施比較普通，和經濟型酒店的定位相符。

Very convenient to the train station, restaurants, etc. The room was clean but had a terrible smell.

Service was adequate and clean. I was a little irritated after checkout bc I had 2 different charges on my credit card but after I called their office, they remedied the situation. Also, parking was available but they do charge $10 a night to park your car

For an overnight stay, it was fine. Nothing "boutique: about it, but clean and neat. Breakfast had some nice hot items, so not a carb fest which was good.

Cockroaches crawling everywhere in the room! Charge you for a deluxe room & gave me the cheapest room. I asked for a refund on the difference. I was told I would have to speak with the manager Gilbert. He would be the one to do it. When we’re checking out I was told he wasn’t there. He would call me. Never called me. I called he lied and said he wasn’t the manager! Now i want a full refund!

The front desk staff were excellent. Unfortunately, our television did not work, there was a musty smell (probably from recent storms) in the room, and no hot water in the shower. When we spoke to the front desk, she indicated she'd need to contact a manager.

I had the worst experience at this hotel . I was on tour and got two rooms from the point that we got there they had to musty moldy rooms . Then the last room they put us in had a tissue papar in the peep hole that's been there for along time . In my other room wasn't vaccinated because I have a picture of a woman's eye lash and mold on the wall . Then the first time the front desk lady calls my room stating she is going to charge my card 250 dollars because my partners as she stated were smoking outside of the room . When in fact they were smoking in the parking lot not even close to being in the room and she then yelled at them when they asked her ? Where could they smoke . Then after I complained about all of this drama stress happening to ******* the hotel locked us out of our rooms slamming Expidia saying they sent a lettter canceling us . Coming to find out in a call to ******* that the hotel lied about the letter in want it stated to the hotel . ******* stated to comp our night do to the concerns and or give us a credit . Instead the hotel locked us out of our rooms as a paying customer and to add made us late to our show because we were locked out of our rooms . Do not stay at this hotel it's the worst hotel ever ..

It was a nice place and great location. I would recommend to anyone who needs to a place to stay while in town.

I booked a room with a balcony and they put me into a downstairs unit with no patio or balcony. Lots of maintenance items that are not being done - severely cracked floor tiles that move when you step on them, old decor, smelled heavily of old smoke, entry door had huge gaps, armoire ‘leveled’ with folded paper under one side, moulding damaged, caulking, etc - things that maintenance should be catching and keeping in good repair.

It wasn’t awful. Beds were newer. Carpet was old and stained. Bathroom needed a complete revamp. It wasn’t dirty, it just looked dirty because of the wear and tear. We got a balcony room but our balcony had no chairs, while others did. Pool is not heated. There’s a very small jacuzzi that has the poky-est stucco on the seats lol. Good breakfast.