El Encanto Inn & Suites

After my Amex was swiped. They then told me our room was down the street in a different building, down an alley and up a staircase. My wife has a heart condition and cannot go upstairs. They had no elevator. We had 4 large bags as we have been traveling for weeks and they had no staff to help. The photo of the room that I thought I bought was nothing like the little dingy room they tried to put us in. They also charged us for our licensed service dog. I explained the situation and they said sorry but they can’t refund my card. We had to find another hotel.

If you are looking for a quaint spot in the center of fabulous San Jose del Cabo then this is an option to consider. Attentive staff. Clean room. The town comes alive during Thurs art show at the Mission plaza so the streets will be noisy. The bed was softer than I like and the “sofa” was concrete armed - a bit odd. And no view as we were in the 2nd building away from the pool. But … despite the negatives, I would stay here again just for the quaintness and proximity to fabulous restaurants, galleries, and shopping. Very safe neighborhood. A long but doable walk to the beaches and a car rental place right around the corner.

Very nice classical hotel in the heart of the art District. Beautiful courtyards, nice decor, friendly staff very central. Has a nice pool but it’s not heated. So good on warm days.

Great except for bar music Encanto rooms across the street noisy bar next doors Herrederos restaurant good food & salas

The hotel is in a nice location but right on the street so you'll hear traffic noise people talking and there's a bar down the street blasting music till 2:00 in the morning so don't expect to get a full night's sleep unless you're one of the people that are out carousing all night

We really liked this hotel and it worked well for our family of 6- two double rooms plus a suite that had a little kitchenette and was big enough for us to hang out as a gruop. We loved the location right on the best street of San Jose. The pool area is really pretty. But... it is pretty loud- unfortunately there are a couple of late-night bars/discos in the area. Ear plugs solved it for us, but be forewarned to bring ear plugs or a white noise machine

Amazing location here! You are in the heart of everything. Easy access to many bars and restaurants. Staff is friendly and patient. We stayed in the annex property across the street with a nice courtyard and banana trees. The pool is not heated but very refreshing when warm. Make sure to bring ear plugs as the live music scene is bumpin'. The courtyard in the main building is beautiful! We would have preferred to stay in main building with pool and beautiful courtyard but no rooms were available. I noticed that B**king dot com distinguishes this fact when booking rooms where as Hotels dot com does not. Hotels dot com I think could do a little better here! I would also recommend some softer pillow options as well as a pillow top bed. I'd also recommend putting some general recommendations for staff favorites on restaurants/bars and stuff to do. Overall, we had a nice stay, in a historical neighborhood with friendly staff and we would come back. I heard this place is women and Mexican owned which is a plus!

We came back to El Encanto Inn after a five year break and found it to be much the same; a charming boutique hotel in a safe friendly town. The pool area and surrounding garden were lovely; a little oasis of tranquility in the busy el Centro area. Staff were very friendly and helpful. A few things around the room could be updated like putting fans in the bathrooms, but all in all a genuine Mexican style hotel with colourful decor.and comfy beds. It's very near stores and many restaurants - a few bars nearby a bit noisy, but earplugs help. Easily walkable to the beach and the estuary. Fun night time activities with the local people on the Plaza de Mijares at night. Will return again to this lovely place.

The hotel was quaint and charming and perfectly located in the heart of the center. However, the music from surrounding bars and restaurants was very loud and didn’t stop until 3-4am!!