Carmen
11 tháng ba, 2024
We were greeted in a very rude and discriminatory manner by a valet staff when we were entering the property to check-in. My teenage son and I were stopped by the valet staff and asked several questions about what we’re doing on the property, lastly if we were there to check-in. We are a Latino family with reservations to this hotel. We did not need to be interrogated prior to our check-in. After we checked in to the hotel, and are way to our room, we again asked by the same staff to verify that we had indeed checked into the hotel. Our family has stayed at this hotel at least on two prior and never experienced this. I will say staff at the check-in desk was friendly.
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