Best Western Inn & Suites San Diego Zoo -SeaWorld Area

Located by the freeway and with poor insulation, traffic noise is a problem. Parking costs US$19 per night is very expensive compared to the room rate. TV not working properly for watching World Cup semi final at 7am. Phone in the room not working so could not call for help and have to go down to the front desk only to find out maintenance people will report duty only at 7:30am. By the time the maintenance people fix the TV, already missed half of the world cup match and two goals. How can such a big hotel not having maintenance people 24/7. The phone had not been fixed before my check out. Better avoid this hotel with hidden charges and all things are falling apart and not working properly. Asked for a receipt for the hotel charges and the staff could not get it printed out after 15 minutes from two computers at the front desk!! Imagine you need help when there is no maintenance people on duty. Not a hotel that you want to stay with. Lot of other choices around the area.

Was a decent stay!! This hotel appears to have recently rebranded from a Comfort Inn to Best Western and you can definitely see improvements in the rooms. Most people staying here seemed to be families and the location is fantastic when traveling via car. Parking was $22 or so a night for onsite, but you can definitely just park in the street out front like several other hotel guests do. There are some transients passing through from the street to bike trail and a couple people sleeping in cars on the street but that's to be expected in this area and they did not seem to bother cars or hotel guests. There is security on site at night time. Pool and jacuzzi were both heated and clean. Breakfast was fantastic. Everything in my room worked except fridge. All staff was very friendly. Overall, I would absolutely stay here again!

Stains everywhere, wifi that work fantastic in the lobby but barely works ever in the room, a spider taking resident in the vanity mirror, location not only far away from most locations you would want to go and with unfriendly surrounding area discouraging walking, there is a parking fee for the hotel if you decide to drive here, and there is no provided shuttle out of the area if you didn't. Despite this, the service wasn't that bad. I had to check in later than I wanted to, the check in was speedy, my toilet clogged when I went to use it the first time but they fixed it within ten minutes of me letting them know of it. The keycard stopped working at one point but they replaced it without much hassle. There was this one time I was a little concerned about the security of the rooms, as I left my keycard in the room the morning after I had it replaced since I forgot to put it in my wallet, and I went to let them know. They asked for the room number, and then just gave me the card. No checks about who I was or anything. They didn't check anything on the computer, nor had I seen them before, so my guess is they would've given me the card to that room regardless of who I was, and would've given the keycard to anyone that claimed to be in that room, which given the area worries me a bit. The one time my room was tidied up I found everything I left exactly as I left it which I was a little worried about earlier. And the check out was very quick. The breakfast was about what you would expect for a hotel, not any fancy 5-star dining experiances but definetly enough who just wants a quick bite to eat before starting the day. All in all, if you are not concerned about the potential security risk or the mixed wifi reception or lack of provided services to shuttle to surrounding areas or the stains all over the place, this place is an affordable and hospitable place to stay for a week. And also, the blackout curtains are behind the transparent ones. Took me two nights of blinding light from outside to realize that, im not sure if thats really unusual or if I just didn't realize it before

Checked in and out smoothly, room is clean and staff are helpful

We had a horrible experience. It was our family vacation, first of all they were sold out and they said they didn’t have our second room. After trip.com helped me with that, they gave me the rooms. I can’t even start with the smell of the rooms, it was horrible!!!!!!!!!! Everything in that hotel is WRONG!!!!! the smell in the hallways I can’t even describe it. First and last time for sure!!!

Stained linen and carpet, TV doesn't change channels, ac only half works. Guests upstairs are super loud, sounds like a pack of elephants. Lady that checked us in was rude. Bathroom is tiny for a family suite. Only 2 trash cans.

Very quiet and clean, staff is very helpful and friendly.

The hotel itself has a perfect location and it is accessible to everything you need. The staff is friendly and very accommodating and easy access to everything. When it comes to the room not that spacious but still cozy and relaxing vibes in addition to that is the bed and pillows is very comfortable . And it has a variety or restaurants inside of the hotel where u can choose from. And my most awaited to try is the pool it is gorgeous, stunning views. Overall experience is excellent.

It was a clean Hotel there was no bathtub and the elevator didn't work parking was a little tight but if you paid $25 you got to pay park inside but like I said parking a little tight otherwise you're on the street breakfast is great you get sausage eggs and waffles and coffee and toast but it's all you can eat definitely coming back