Hotel Emma at Pearl on the Riverwalk

I sent this email to Hotel on March 29 and never got a response. I am writing about a recent stay at the Hotel Emma. I checked in on March 27th and checked out today, march 29th. This stay was supposed to be stress free break after a difficult work week. My stay was less than relaxing. I started out in room 307 and woke in the night with a terrible headache and my right eye tearing. The room smelled of smoke that was coming in through the vents or window. I called downstairs to ask about the smell and they sent someone with an air purifier. This led me to believe this must happen frequently. I ended up having to pack up my stuff and wait for another room on the other side of the hotel away from the outside fireplace and vents that were just outside my window. Later that afternoon I was given room 610 where I was able to take something for my head and relax a little. Shortly thereafter, the toilet in the bathroom started running non-stop. They sent up engineering and it was fixed. I did notice that the halls of the hotel also smell of smoke which leads me to believe there is a problem with the hotel's ventilation. The below picture shows the vents immediately outside the room. Given the cost of the room at the hotel, I expected a significantly better experience. For the cost of one night at the Hotel Emma, I could stay at The Plaza in Manhattan and had service and comfort that far exceeds the Hotel Emma. I think it is important for guests to know what to expect at the hotel especially given the cost and the smokey smell was not disclosed. Had I known, I would have stayed elsewhere for much less and a better experience.It was a very disappointing stay aside from the very kind people that work at the hotel.

Everything was in the luxury class. Not cheap. Impeccable service. The hotel is unique and detailed with exquisite taste. There is a library featuring the collection of a local scholar and they serve drinks. A very Zen hotel. Not sure if they have a gym but there is a small pool. Supper delivered excellent - though not adventurous - cuisine.

Not to sound pretentious, but I have been blessed with the opportunity to stay at some of the best properties in the world. Further, my wife has been in the hospitality space for years. Hotel Emma is top notch at a great price. The room was perfect, the staff was incredible (friendly, helpful, happy to work there!), etc. I really cannot say too many good things about this property and its staff. I highly recommend staying at Hotel Emma. Every aspect of the stay exceeded our expectations.

Lovely hotel in every way possible. Impeccable service & ambiance. One of my favorite in the world. We visit at least twice per year.

From arrival to departure this place was amazing. The staff was courteous and very helpful. The room was roomy, clean and well appointed. The air conditioning worked great. The common areas are the work of a genius for sure. An amazing mix of old brewery equipment and modern accommodations. The real key is the staff. They were beyond caring and helpful.

Definitely the place to stay. The restaurants, bar, library, and the spa. A special shout to Sebastian. My guest was 94 years old and was concerned about the walk to the spa. Sebastian took us through a short cut and walked her to the door. Just his extra effort and care shows the true content of his character. I can't praise Sebastian enough.