H10 Mediterranean Village

This H10 hotel (a name which is supposed to ooze class) has potential to be a great location for families but has some major flaws in it. We are a family with one young (2y.o) child, and stayed in a standard apartment for 8 nights. The apartment: the apartment itself was small and boxy but had a big balcony - this should be the other way around really. The rooms listed on the website are 34m2 and all the same however if you are located beside a lift then the shape of your room significantly changes and reduces in size. We only noticed this when we were looking at the evac plans on the back of the door. There is nothing to describe this on the website and all the prices are the same. When we arrived the fridge was not cold and when we asked at reception about this they said that it can take a few days to cool down, which we then asked was it turned off before, to which the staff said no we are fully booked, so how can it take a few days to cool down if it wasn’t switched off? We were advised someone would come look at it but they never did. There is no oven or grill, just an electric hob for cooking, and no freezer section to the fridge, and considering the fridge wasn’t cold that wasn’t helpful. The glasses and cups were very small and the ‘bowls’ had less depth in it than a belly button. We rang reception and asked if there were any dish clothes for drying the dishes and were advised that a new washing set would be sent up but nothing ever arrived. Our sink also got blocked after two days and we had to get someone out to fix it. The bedroom was ok although layout doesn’t work well with the door. The beds were horrendous and very very loud every time you even moved or turned. The entertainment: There is a stage/entertainment place inside and outside in the hotel. The outside stage had people at it most of the day and offered things for kids. There was a disco every night until about 9:30 and then music for adults afterwards. If you have kids and don’t mind what time they go to sleep at then fine, however if you have young kids and want to try and get them to sleep before 11? Good luck. The hotel had the loudest music I’ve heard at a ‘family friendly’ hotel. Our room was possibly one of the furthest rooms away from where the music is while still facing the music but it was excessively loud. When trying to put our two year old to sleep even she would say it’s too loud. I have no problems with kids staying up late and running around- that’s holidays, but for music to be that loud for that long is too much. Rang reception at 10 and they said it’d be done in 10 minutes and then at 11 it finished. If you tell them it’s too loud they’ll not do anything. We went down one of the nights and we had to scream at each other just to hear what we were saying. Would understand that in a nightclub but not a hotel. We did get told that it was coming from another hotel which was a blatant lie as we went outside reception and could see the music right

What a fabulous family holiday, kids and myself had a ball. Hotel is lovely, staff so friendly, lots to do for the kids. Food was gorgeous. I can't fault the place. I would definitely go back again. Aishling ♥️

We stayed here for ten days lovely holiday friendly staff night time entertainment. We were on half bord package breakfast ( if you came in late hings would be gone)and evening meal( made pay for drinks during it was ABIT too much, couldn't get a cup of tea or coffee after it) . The pool was opened at 10am then you get people covering the sun loungers and walking away, we couldn't use any balls in the pool, pools were closed every evening at 6. The in house shop was hadn't but closed early most of the time we used the shop near the entrance. One day it rained so had to watch TV in the room no English speaking channels they were on the menu but not tunned