Tài Khoản Khách
22 tháng tư, 2024
Where do I start... We arrived in Salou at lunchtime, we walked in to find reception closed, loads of people sat around on the couches in the lobby also waiting. There was nowhere to put our bags so instead of sitting around for 4 hours we had to take our cases with us round town. We came back for check in, there were 3 people in front of us, it took 45 minutes to check in. We were stung with the surprise €50 per person deposit for the room, then stung by tourist tax, all of which was not written in the smallprint of our holiday booking. I wouldn't mind but there's nothing in the rooms worth €50! We got to our room, it was basic. The bathroom absolutely stunk of sewage. There was orange peel on the floor from the previous guest, there were hairs on the bed and weird stains on the sheets. Now then self catering... didn't bother us we knew what we had done... but what we didn't know was we would have to pay to rent a kettle, and a toaster, and a fan... ridiculous. All this stuff should be in the rooms anyway if we've paid for self catering. All in all, the staff were rude, the hotel was dirty and run down and you can hear absolutely everything that's going on elsewhere. I could hear the people next door talking while I was sat in bed... the walls are paper thin... I won't be back. We booked a budget holiday for a reason but this just was not it.
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