Aparthotel Cye Holiday Centre

On arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.  Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.  The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week. Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.  If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children). All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.

This is definitely a 3 star hotel, but if you are going in a large group with a lot of kids (sports team), then this a perfect spot. If you want a relaxing trip, then this isn't the place. Pros - Spacious rooms. Not picky with the capacity. - Private Parking (outdoors) - Very affordable - Large areas to play (football pitch, play ground, game room, ping pong table for football, large deck area) - Well located (close to shops, lots of restaurants, and the beach. Lots of grocery stores and mini shops). - Laundromat 2 blocks down with a washer and dryer (Hotel only has a washing machine). - Large deck for drying things. - Equipped kitchen and large garbage bin. Cons - Rude email customer service reps. Carmen is pretty rude. She starts her emails with "As I have already told you..." even though your question is different and her answer doesn't actually answer that question. - Slowest check in process. Beware it can take an hour to check in even though you are 4th in line. - Some front desk staff is not very friendly. There are 3 "teams/shifts." Shift 1- two younger guys with brown hair = nice and friendly. Shift 2 - Asian girl and 1 other person (can't remember who) = nice and very efficient. Shift 3 - lady with the brown hair and a bald man (trainee) = can be really scary. Many of us in our group were afraid to approach the front desk when she was there. If you asked a simple question, you got a really stressed response and were completely brushed off, but the bald guy was very apologetic and super nice. I will say, she was really nice on the day we were checking out. :) I think something was happening because she said she was dealing with an issue and had a ton of paperwork in front of her. - A little disorganized. Our coach was checked into a room. They said their paperwork showed his room was empty and that he was staying in another room. We kept telling the front desk that he was in that specific room, but they didn't believe us until he came down. This could have been a huge issue if they assigned that room to someone else and that person walked in on him. - The rooms are VERY hot. You just need to open the sliding door at all times, but ...read below. - It's very loud. Every night there are events (except one night). Even with the doors/windows closed, it was loud. The sound proofing of the walls are thin in the hallways too. Thankfully we were at the end of the hall, but every time anyone was near our room, you could hear everything. - You can't bill your meals to the room. Overall, it was a good experience. We would recommend it for large groups/teams.

We had an amazing holiday here last May and 100% want to go back again with our family! The location was incredible with multiple restaurants and shops within a 5 minute walk. Beach was also very very near! The rooms were a great size, more than big enough for myself and my boyfriend. Super clean hotel with friendly, helpful, knowledgeable staff. The pool was lovely too. All round great and would highly recommend for families, couples & friends!