Hampton Inn by Hilton St. Charles St. Peters

We picked this hotel because it had a hot tub, but when we checked in we were tild that the hot tub has been down for some time now and dont know when it would be fixed. I wish the website stated that because we wouldve never stayed there. When we arrived they assigned us to a dirty room but it was fixed without an issue. For being a hotel by hilton, it felt more of a motel then a hotel. Staff was nice and friendly just the property was not what we expected.

No hot water or conditioner in shower. Air conditioner filters were clogged. Teenage girls running around at 2 am

The staff when above and beyond when I lost something in our room and didn't realize until after check out. Housekeeping noticed in the sheets and was able to find my son's SMO braces.

Great hotel, beds were comfy, staff were very friendly. Breakfast was great! We didn't have time to enjoy the pool but looked nice.

Having no vending on each floor is very inconvenient. I do not want to go down to the lobby in my PJs if I decide I want a latte snack. Do not like this about this hotel. Also we have an EV and was told that you have a charger. The charger did not work. It was out of order. We had very little charge when we arrived and we had to drive even further to charge. The service was on point and the room was nice. Also the hot tub was down ☹️

I had two rooms booked. One for myself and one for my mother. My daughter requested conjoining rooms and to our luck they had one available. The bell carts at this location are a third of the size of a normal bell cart and took me several trips. The rooms are set up differently than what we are used to.To start, the bathroom has a barn door with no lock. My mother's bathroom door didn't even slide closed because the track was uneven causing the door to be slid across the floor. Second, we thought there was no closet, but later found it behind a curtain near the outside wall. Third, one of the door knobs to the conjoining room fell off everytime you tried to open the door. The doors between the conjoined rooms were dirty on the inside. Fourth, the mini fridge in both rooms did not cool so we had no way to cool our food. To top it off, after I got into my pj's the smoke alarm began to beep. I waited around wondering if I could still sleep with the noise and hoping that maybe it would go away... but it didn't. So, I got dressed and headed to the front desk. The night clerk was unable to find any spare batteries. The only thing they could offer me was to switch rooms. With a brand like Hampton, one would expect the rooms to be in tip-top shape, but that was not what we received. Upon check-out, the manager offered us points as compensation, but because I booked through a thrid party and got a promo on my rooms I could not receive compensation.

The Good: Complementary apples in the lounge Water bottle refiller Fitness facility with good set of dumbells Breakfast area stayed open overnight, some snacks, a microwave, and a toaster The Bad: Apathetic staff Pool heater not working Pool towels the size of a hand towel Hot tub not working One fitness facility AC not working Room AC sounded like it was going to explode Staff would not make a second room card for a family of four Tub covered in hair, like someone just shaved and didnt wash out the hair Room window shade would not close Asked for extra towels, they never came Bedside outlet broken

Called the front desk before check in and they put me on hold to then hang up on me after waiting a sold 10 mins. Found a syringe behind the TV. Had to go up to the front desk 3 times to have our room key re activated.

Over 15 minutes to get checked in and for staff to man the desk at around 5:25 pm 2 Dec, Person showed up around 5:43 pm. Tea and hot coca available while waiting at a vacant front desk. I knocked, and called with no response to either.