Premier Inn Luton South (M1, J9)

Rooms are horrendous. Absolutely dusty, bathroom and rooms need a serious dust and deep clean. limescale and dust everywhere. Heating doesn’t work so they give you plug in heaters which barely heat up the room. Horrible spider infestation, dead spiders everywhere showing that the haven’t cleaned the rooms for days, otherwise how could they be missed cobwebs in the rooms and all over the reception. During my 2 night stay i encountered 3 live spiders, which were massive. We had to purchase our own cleaning products to clean the room. I have never experience a premier inn this bad! The dust was unbearable and having 1 receptionist is not convienient especially in an emergency.

The state of the room was terrible, poor decor and small TV. The bathroom was in a very poor state of repair, they had tried to repair with silicon and the skirting board handing off. Room 101. Breakfast was equally poor, when I asked for poached eggs I was told the equipment was out of order?? What didn't they have a pan? Never stay there again

Outstanding service everytime. Faultless breakfast warm welcome everytime. Steph and sarah cater for most needs. Food is either self serve or cooked or order depending on amount of guests at hotel. But always hot and plenty of choice. Parking is free just log at reception your registration. Happy to recommend and will definitely come back. Thank issacs for the personal touch you made for our stop!