Ryde Castle by Greene King Inns

Large room. Bed a bit too solid for my liking but pleasant room. Cold tho. Heating could not keep up with low temperatures.

The staff were brilliant very friendly, happy, knowledgeable and efficient. We booked a lovely Seaview room. Food in the restaurant was great as was the service. Breakfast was amazing. Our chef was Tommek and Dani offered us lots of advice on where to visit on top of being a lovely and capable hostess. We liked it so much we have booked to stay again.

Arrived put in a normal room instead of sea view as requested and payed for. The pub area was dirty lids on toilets hanging off, dinning area floors were black never been washed feet stuck to floor and chairs were very dirty and ripped. The staff were amazing, breakfast was good too but the cleaness let it down and very disappointed so won’t be coming back

Lovely 2 night birthday stay . Very nice room no 11 large very comfortable twin beds and large new bathroom. Breakfast was excellent choice staff helpful and kind . Location excellent for hovercraft and fast cat and bus station . I would just say that need a lick of paint overall and new carpet which would really make a difference. 3rd stay at Ryde castle and sure it won’t be the last ! Thanks

A basic hotel providing what is needed for an overnight stay

Staff at the hotel were very friendly and accommodating, made it a welcoming stay

This was our second visit here, the staff were so friendly and helpful. We had a very large dog, Maddie, with us and they were all so accommodating! Bar staff also very good as we did keep them longer than we should have, Sorry!! Will be back next year

Unfortunately the hotel wasn’t quite what we expected, it really was very tired looking and could do with a refurb. The bed was very comfortable and the shower was really good too. The staff were lovely and was very attentive and always happy but I think they could have had some extra help as they were run off of their feet and constantly being asked for things ie more water for the tea and coffee, fresh juice and even cups and saucers. Also it took ages for any meals to be served. Most mornings it took an hour to have breakfast, just sitting and waiting and they were always running out of things. We did have a couple of meals in the evening but unfortunately that was no different. To be honest they really did need extra staff. We were surprised how pleasant the staff were considering they were always rushed. And it wasn’t just us, we did speak to other guests and they felt exactly the same. The thing is it wasn’t a cheap place to stay and we thought by paying a decent price it would be far above what it actually was. It isn’t somewhere that we would go back to.

Property is lovely - be nice if they had a shuttle from the hovercraft/ferry ports. Short walk but when you're tired and it's raining and you're shlepping suitcases...would be nice. No one at front desk - we had to finally call the phone number. Elevator was out - carrying suitcases up and down especially for one night was not fun. If your elevator isn't working, have someone available to carry luggage for guests. Meals were okay, in a lovely dining area but awkward. first no silver, then had to ask for menu, water. No real greeter.