Vaattunki Wilderness Resort

酒店不靠近市中心，但每天有班車去聖誕長者村和市中心，環境優美，早餐也豐富，但最不滿意的是入住期間，房間無wifi，酒店大堂餐廳也是沒有。

Perfect place in the woods with children to get the real Lapland experience. We stayed in the 2 bedroom cottage and it was spacious and clean with everything we needed. Sleds for kids were available which made their stay even more enjoyable and great walks right outside the door to go for a hike. Would recommend hiring a car though and staying a few nights to be able to enjoy the walks.

What a amazing place. Everything was perfection. The people are so nice. Good breakfast en dinner buffet. The huts are so cozy and the view to the forest is amazing. We did our excursions with Safartica. On the resort ther is also a Husky farm, unfortunataly those dogs are no Husky's. I askes the people if the dogs are full Alaskan Husky's an they say yes. But 100% they are a mix, or not even husky's. Thats was a bit bad.

I stayed in a panoramic hut with my 11 year old daughter. It was really magical. Very quick transfer from the airport. The beds were comfy and the room was toasty warm after being out in the cold. Staff were very friendly and helpful. We ate all meals there and found the food delicious and plentiful. Lots to do on site from snow shoeing, nature trails, husky sledging and reindeer ride. Thank you for making out stay so memorable.

This place is magical. Truly is absolutely beautifully breathtaking. Pictures and videos do not give it an ounce of justice. Me and my girlfriend went 18th of January 2024 and we came late because the plane was delayed by hours and the canteen was closed but the kind reception lady made us tea which was delicious. All the reception staff to the waitress was very very friendly, even though the English language wasn’t their native language, everyone spoke it perfectly. The cabin we stayed in (number 8) was very very nice, cosy and warm. The view from the window was just wow and the treks, lakes and bridges was amazing. We did a trek for 6hrs, everywhere was clear sign posted. We went to reception and got some fire starters and made a log fire that’s available in the resorts trek area (which was huge and stunning) In all, I loved every second at this place. The people working at the resort was superb and it offers lots of photographic beautiful scenery. We are so glad we chose this resort over the hotel we were considering in the Rovaniemi centre. Highly recommend and a huge thanks to everyone who made us feel welcomed and at home. Kindest regards from Nina and Adam

1. Refund Policy and Ethical Standards: Upon our arrival on December 24th on a 4 Am flight, it was evident that there were no auroras visible in the sky. As soon as we arrive we immediately approached the reception to request a refund for the "Aurora photo hunting tour." Unfortunately, we were informed by a receptionist who appeared to lack experience that a refund was not possible due to the 24-hour cancellation policy. I explained to her that other excursion providers had refunded my friend's money as they were well aware that December 24th was extremely cloudy, making it highly unlikely to witness the Northern Lights. Despite the efforts of Maria, who tried to negotiate with the management on our behalf, we were unsuccessful in obtaining a refund. This situation has left me questioning the ethical standards of Safartica management. 2. Receptionist Inexperience: I must express my disappointment with the level of professionalism demonstrated by the receptionists, Maria and Nea. It was evident that they lacked proper training in hotel management. Whenever we approached them with inquiries or requests, their responses were strictly limited to following protocol, often resulting in unhelpful and negative answers. 3. Double Standard: Another matter that has greatly disappointed me is the double standard concerning the punctuality of services. We had booked the snowmobile tour six months in advance, with a stated start time of 10 am and a meeting time of 8:45 am. However, due to miscommunication, we waited at our room, once received the call we rush to the reception area arrived at the reception mere two minutes missed the bus. When we requested that the bus be called back, we were met with a firm refusal, stating that they strictly adhere to the scheduled departure times. However, I couldn't help but notice that when it came to the shuttle service, which was supposed to depart at 5:15 pm on Dec 26, the departure was delayed until 5:38 pm. This inconsistency in their approach, coupled with the receptionists' tendency to argue with customers rather than offering a sincere apology, demonstrates a lack of professionalism. 4. Lack of Attention to Detail: I would like to highlight a specific incident that exemplifies the lack of attention to detail at the resort. When the bus left without us, the receptionist called a cab for us. Unfortunately, the taxi driver dropped us off at Lapland Safari instead of Safartica. This miscommunication caused us great frustration and inconvenience, as we had to walk back to Safartica. 5. Overall Resort Experience: Finally, I must express my disappointment with the overall experience at Vaatunki Wilderness Resort. The term "resort" implies a certain level of service and professionalism that I did not witness during my stay. The staff members require better training, and the management should prioritize customer satisfaction over financial gains. In my opinion, the resort can be best described as a basic cabin-like ho