Aito Igloo & Spa Resort

整個體驗十分好，環境很乾淨，早餐的選擇也不少。

Has a lot of potential but needs a lot of work to be 5 star. Firstly when we arrived the man on reception was really nice but didn't help us with our luggage to the room. The room itself was VERY small: there isn't even a wardrobe or anywhere at all to put any clothes. Meaning you can never feel relaxed in the room and there are just suitcases and clothes everywhere. It was nicely done up. It was also VERY hot in the room and the only way to cool it down enough was by opening the window. This meant we were woken up a lot through the night by various sounds. Including the grounds staff clearing snow very early in the morning. The breakfast was nice most of the time. However often the food out in the buffet was cold and it was a limited choice. I asked for fresh eggs as they were really cold which they made me but it took absolutely ages to get. While we were there the restaurant for lunch was shut (we didn't realise or were told this when we booked it) I am 3 months pregnant and I need to be able to eat food regularly. When I asked about food at lunch I was told there are snacks in the room or we could go into town. The snacks in the room are basically pot noodles or chocolate. To get into town it is 50euros per head per way, so it would've cost us 200euros for a trip to town just to get some food??! The reason we booked the resort was for a relaxing few days in a 5 star hotel experience. I had to kick up a bit of a fuss to be offered room service at lunch time, which was very limited options - I had to have fried chicken and chips every day. They then wanted to charge us 25euro room service fee even though it wasn't our fault the restaurant for lunch was shut?! Dinner was mostly nice, again not a lot of choice and the menu never changed and I wouldn't say it was 5 star food. Service was good at dinner, the staff were really lovely and helpful. The spa is very beautiful which is the main thing that attracted us to the hotel. However you can only go for 2 hours during a 2 night stay. Or you have to pay extra (100euro) Also both pools were cold even though one was supposed to be a thermal suite. We were never offered a drink while we were in the spa. No one offered us treatments or really talked us through the facilities. You couldn't get a drink anywhere during the day, we were told the kitchen was closed so we couldn't even order a coffee?!?! Limited options for activities on the resort without going into town (again 200euro charge extra to get into town) The reindeers were very cute and shout out to the grounds staff who were so friendly and helpful. Overall disappointed and wouldn't go back. Needs a lot of work on service to be good!

Many small things that do not fit to the category / price … light and heating not working properly. Poor breakfast. Only one kind of bread. Things on the buffet looked like having stood there for some time already. Reason given: we are out of stock! No towels in my room. Rooms have basically no space to put cloth or luggage. The pictures of the treehouses are not what you get. The impression is by far not as romantic and being in the nature as the pics try to make you think. If you want to see polar lights it’s also not helpful to look directly at all the artificial lighting of the hotel buildings directly in front of the treehouses.

This was a wonderful resort & we really did have an amazing experience, particularly as it snowed Christmas morning. Overall the room was lovely if a little small, and the staff very friendly. The spa was amazing - we absolutely loved it but keep in mind children need to be 14 & over to use it ( which we understand). The food was overall very good but expensive - the €200 Euro per person Christmas feast was not good value - we did not receive what was advertised either. Great location as out of Rovaniemi but not hard to get there by taxi. Appreciated the airport transfers. Unfortunately we missed the Northern lights - some kind of alert system would be helpful - we were led to believe they would be easy to see here ( they weren’t). But overall a great resort & would definitely recommend.

Quite simply, one of the best holidays we’ve had. It’s a new hotel, and yes, there were one or two things that still need to bed in. But, those minor teething issues didn’t detract in the slightest from what proved to be an amazing holiday in a fabulous location. We stayed in two of the Aurora Tree Houses, with amazing views. Maybe I’d have liked some wardrobes rather than wall hooks but other than that they were great. The food was excellent, and contrary to some other comments, we found it sufficiently varied to try different things on each night of our 4 day stay. Whilst there you must try the spa, sauna and a winters dip in the icy lake water if you’re brave enough. The lakeside setting, surrounded by trees, is perfect, even more so if you are fortunate enough like us to see the Northern Lights in a clear sky. We enjoyed the distance from Rovaniemi, which added to the sense this was a special place, but it was still close enough to travel in for various activities. A mix of days spent relaxing in the hotel and spa followed by an excursion proved just right for us. No one place will be perfect for everyone but this was for us, and we hope to return in the future.

Great spa resort with excellent facilities, including 2 hours of spa access during your stay. The location is remote and in the forest which is charming. We stayed there for Christmas Eve as a group of three adults. However, the deluxe room was quite small, only suitable for two adults with light luggages at 1078 euros/night. The food was overpriced for the portion sizes and quality both at wildwood and aurora restaurants. Fortunately, we could take the à la carte menu instead of the 200-euro Christmas menu. While the food was good, it didn’t justify the cost. Additionally, we were charged for tap water at the Wildwood restaurant, which was odd. Hope they will be more organized and provide better food for the price.