Awa Hotel

Các đánh giá Awa Hotel

Awa Hotel

2 Kawaha Point Road, Fairy Springs, Rotorua, Bay of Plenty, 3015, New ZealandXem thông tin khách sạn
Awa Hotel
Awa HotelAwa HotelAwa Hotel
Xem phòng trống cho ngày đi của bạn
Chúng Tôi Khớp Giá
1 đêm

Đánh giá của khách

4.2/5
Rất Tốt
102 đánh giá
Đánh giá đã xác thực
Vị trí4.5
Trang thiết bị4.0
Dịch vụ4.1
Vệ sinh4.3
Lọc theo:
Sắp xếp theo:
Tất cả đánh giá(102)
Đánh giá tích cực(26)
Đánh giá có ảnh/video(8)
Phòng tuyệt vời(10)
Sạch và gọn gàng(7)
Chủ thân thiện(6)
Vị trí tuyệt vời(6)
Đánh giá tiêu cực(3)
Tài Khoản Khách
Phòng Twin Deluxe có tầm nhìn Skyline (2 giường đôi)
Lưu trú vào thg 11, 2024
Gia đình
1 đánh giá
2.5/5
Đăng tải vào 30 thg 12, 2024
The room and the beds were good, but the service was definitely not up to standard, the reception was not interested in helping the guests at all, were ignored.  The two mornings we had breakfast, it was horrible, there was barely any food and nobody in charge of the breakfast area and the food was not what we payed for at all.
Dịch
MarjyBarjy
Deluxe Triple Room (2 Double Beds + 1 Single Bed)
Lưu trú vào thg 8, 2024
Gia đình
1 đánh giá
2.0/5
Đăng tải vào 9 thg 9, 2024
Cockroach,Also Our Room Looked Out Onto A Fence With Unmowed Grass And Materials Left Over From Building It And Had Paid For Five Buffet Breakfasts When Booked Room And This Morning I'm Being Asked How Much In Total Did I Pay Could I Screenshot Etc Etc And The Buffet Breakfast On Offer Was Either Omelette Or Bacon And Eggs I Demanded Refund On Breakfasts Plus My $50 Bond That Had Been Charged Upon Arrival Will NEVER Stay Here Again Nor Recommend Too Anyone I Know Absolutely Disgusting Service Too Say The Least
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience, and I sincerely apologize for the issues you encountered during your stay. I understand how disappointing it must have been to find a cockroach in your room and to look out onto an unkempt area. This is not the standard we aim to uphold.I’m glad to hear that your breakfast refund and the bond refund were processed; however, it’s concerning that the communication around your payment was unclear. I will address this with our team to ensure better clarity in the future.Your feedback is invaluable in helping us improve, and I’m truly sorry that we fell short of your expectations. We appreciate you bringing these matters to our attention and hope you might reconsider giving us another chance in the future.
Tài Khoản Khách
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 11, 2024
Gia đình
2 đánh giá
3.5/5
Đăng tải vào 7 thg 1, 2025
New and clean building and facilities, but missed a minimum things like shampoo and soap, also not enough car parks.
Dịch
Leung Yiu Ming Eric
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 11, 2024
Gia đình
11 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 31 thg 12, 2024
The hotel should be renovated not long ago, the room are quite new and toilet is clean.. location is good right opposite the Skyline. And only 10 mins drive to town center.
Dịch
Siew Khim
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
16 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 27 thg 12, 2024
The room is clean and spacious. The breakfast quality can be improved. It’s clean but presentation can be better. The buffet spread can be more, food taste good. Will recommend my friends.
Dịch
Jung Gyum
Phòng Đôi Deluxe (1 giường đôi)
Lưu trú vào thg 10, 2024
Vợ chồng
28 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 23 thg 12, 2024
The price was really good and the location was great, literally right across the road from the Skyline Luge. Potentially more rooms than available parking, but no complaints otherwise.
Dịch
Người Dùng Ẩn Danh
Grand Triple (3 Double Beds)
Lưu trú vào thg 2, 2024
Gia đình
2 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 10 thg 3, 2024
My family and I stayed in room 214 and found the beds to so hard and very uncomfortable. My husband had to sleep most of the night in the chair. I also asked a staff member at reception where abouts was the gym and pool I was told there wasn't any, I explained it, states it online he seemed confused. I think it needs to be altered online hence one of the reasons I had booked here. Apart from these issues the hotel was clean and very tidy, and the staff members were friendly.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your feedback about your stay in room 214. I sincerely apologize for the discomfort you experienced with the beds and for the confusion regarding the gym and pool facilities. Your comfort and satisfaction are very important to us, and I understand how frustrating it must have been for your husband to have to sleep in a chair.I appreciate you bringing the discrepancy about the amenities to our attention. We will review the information provided online to ensure it accurately reflects our offerings.On a positive note, I'm glad to hear that you found the hotel clean and tidy, and that our staff members were friendly. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you and your family back for a more comfortable stay in the future.
Ah Zhuan
Deluxe Triple Room (2 Double Beds + 1 Single Bed)
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
15 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 19 thg 10, 2024
Location was great. Love the room. Very friendly staff! Lots of parking space
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your wonderful review. We're thrilled to hear that you loved the room, enjoyed our convenient location, and found the staff friendly. It's also great to know the parking space met your needs. We look forward to welcoming you back in the future.
Tài Khoản Khách
Phòng Twin (1 giường đôi + 1 giường đơn)
Lưu trú vào thg 12, 2024
Gia đình
2 đánh giá
3.0/5
Đăng tải vào 9 thg 1, 2025
Hotel is right opposite of Skyline very convenient.
Dịch
Daniel Christian
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 10, 2024
Vợ chồng
6 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 19 thg 11, 2024
Amazing place, very clean and good location
Dịch
GeorginaWang
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 1, 2024
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 17 thg 2, 2024
The room was nice and clean. It was facing to the skyline, but very quiet even its next to the road.
Dịch
Phản Hồi Từ Khách Sạn: We're delighted to hear that you found the room nice and clean, and that you enjoyed the quietness despite being near the road. It's great to know the skyline view added to your experience. We hope to welcome you back for another peaceful stay.
Ashneel Avinit Ram
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 11, 2023
Gia đình
2 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 30 thg 12, 2023
Great location for activities
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback. We’re glad to hear you enjoyed our great location for activities. We hope to see you again soon.
Luisa
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 6, 2024
Vợ chồng
16 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 25 thg 7, 2024
Nice stay!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback. We're delighted to hear you had a nice stay. We hope to welcome you back soon.
Người Dùng Ẩn Danh
Phòng Twin Deluxe (2 giường đôi)
Lưu trú vào thg 9, 2024
Gia đình
89 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 10, 2024
在新西蘭旅行一個月唯一住到的一家被子是套被套，而不是床單搞的“三明治被子”，太驚喜了。實在不習慣澳新的床單“三明治”被子，總感覺中間那個被子很臟，床單包着，難免會碰到。酒店很乾凈，雙床房的床也很大，不像很多雙床房的床只有0.8-0.9米寬，翻身都要小心。
Dịch
Tài Khoản Khách
Phòng Twin (1 giường đôi + 1 giường đơn)
Lưu trú vào thg 9, 2024
Vợ chồng
4 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 22 thg 10, 2024
部屋は清潔で場所も市街地から近く便利でしたが、朝食にオムレツとスクランブルエッグを頼むと、オムレツの方はお皿にキャベツとベーコンの入った平べったい*焼きが乗せられているだけのものが出てきて、少しびっくりしました。
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback. We're pleased to hear you enjoyed the cleanliness of the room and found our location convenient. However, we apologize that the omelette didn’t meet your expectations. We strive to offer a high standard in all our meals, and your comments will help us improve. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.