Tài Khoản Khách
29 tháng mười, 2023
Overall subpar hostel and experience. One main thing I want to call out is to exercise caution when considering their "Best Price Guarantee" as advertised on their website. I attempted to request a price match after discovering that the same dates I had initially booked were available at a lower price three weeks later. Unfortunately, I mistakenly sent the price match request to their Barcelona location and only realized this after my stay had concluded. Upon recognizing my error, I sent a follow-up email to Free Hostels Roma. Much to my disappointment, my request was denied because they only offer price matches with their competitors, such as Hostelworld.com and ***********, and this limitation is not clearly stated anywhere on their website. In summary, here are the key takeaways: 1.Their "Best Price Guarantee" only applies to rates offered by external competitors. Even if you find a better price for the same dates on their official website before the free cancellation period ends, they will not honor the price match. 2.Free Hostels Roma and Free Hostels Barcelona operate independently, with limited communication between them. Had the Barcelona location responded to my email more promptly, I could have canceled my bookings earlier and explored alternative options.
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