Rocco Forte Hotel de La Ville

This is by far the best hotel I have ever stayed at. This hotel defines a five star experience. First, the location cannot be beat. At the top of the Spanish Steps you are close to everything. The hotel itself is gorgeous. It has this understated elegance and class that you will appreciate very quickly. Finally the service is the most exceptional and consistent service I have ever experienced. From the door men to the concierge to the dining staff they are all top notch. Although the staff is always there to help and assist it’s not intrusive at all. I have never experienced such professionalism across the board at any other hotel. No detail is overlooked. On day 3 of my stay my toothpaste that I brought from home was almost depleted and without asking I found a new tube of toothpaste on the sink after returning from dinner. I cannot wait to stay at this hotel again and other Rocco Forte hotels. This hotel and its staff truly sets the bar for class, sophistication and elegance. Job well done.

There are many 5 ⭐️ choices in Rome. We believe we made the best choice for us because of the personalized service and location of the hotel. I first chose this property because of its DECOR - a more contemporary vibe while maintaining historical Roman elegance (over its sister hotel de La Russie or its neighbour Hassler). Its LOCATION is hard to beat - at the top of the Spanish Steps just next to the Hassler. It is a 5 minute walk to all the high end shopping and 20 minute walk to Villa Borghese and its vast gardens (def worth a visit for Bernini’s sculptures IMO). The grounds of those gardens are a nice respite from the 4 million tourists a month who visit plus the locals. I had forgotten just how busy Rome is. TRAFFIC is nuts - going anywhere seems to require 40 minutes but taxi (very hard to get ) or UBER (less hard to get if you order a bigger car and very expensive ). Uber from colosseum at night - $50 CAD. Just plan to walk if you can. PERSONAL SERVICE - I find that dealing with the CONCIERGE sets the tone of our experience with a hotel. The concierge at this property is EXCELLENT. It started with planning and written communications with Simona (prompt and well done) and while on property, all of the team knew our name and provided thoughtful personal attentive service, particularly Ben and Laura. They each wanted to ensure our days were great. Reservation tickets were prepared for us for each day, with reminders sent to the room. Other than a miscommunication and misbooking at the spa, all services were well delivered. Breakfast staff were excellent. Food was good. Lovely venue in the garden. SPACE -Roman’s do not have the same sense of space as most North Americans. They are used to sharing space. I and other guests found the property and room smaller than expected. I ultimately sprung for a junior suite for more room because I didn’t think we would be happy six nights in 35 square meters deluxe room. I found the junior suite to be just enough room for two who do not travel light (four luggage’s). They kindly upgraded us to a jr suite with a patio. The room was thoughtfully well appointed with good tech, large bathroom and small walk in closet. Drinks or a meal at CIELO is a must at sunset - views are stunning. Service very good. SPA - we both had amazing massages. The facilities are very good - steam room, sauna, mineral salt room, and hot tub. FOOD - all food we had was excellent - room service to breakfast to snacks and the one dinner. OVERALL an excellent stay. The price point is extraordinary and you will probably find the room small for what you’re paying but such are the going rates for Rome and the rest of the property - particularly the personalized service - made the stay worthwhile. This is a very well run property. OTHER TIPS: Vatican early morning private tour with Florentina was excellent. Night time colosseum tour (max 25 people) was amazing on the moonlight night. Taverna Trilussa is the best restau

Excellent location, spacious rooms, delicios food. The property is stunning with a lot of details everywhere. Beautiful view from the roof restaurant. Great breakfast in the garden. Service was amazing, thank you so much for such a great stay!!

I didn’t review for years but this stay in hotel de la ville was so exceptionally enjoyable and pleasant that I have to share the great experience I had in the hotel. Frederico Chau and team were all so efficient and friendly, the service was excellent, a great example of Italian warmth and cheerful hospitality. Food and beverages were also good, staff all friendly and terrace bar has great vibes, good drinks and beautiful view.

We had a wonderful experience from prior to arrival through our departure today. We stayed in Rocco Forte House. Silvia and her entire team were very kind, gracious and helpful throughout our stay. Our 2 bedroom apar**ent was very nicely furnished, and the included breakfast basket very nice. I highly recommend this property!

Fantastic hotel at the top of the Spanish steps. Rome is at your feet. The friendly, caring and competent staff, the delicious food, the many sunny terraces, The stylish decorated rooms. The wonderful location. A highlight in my favorite city. Pure luxury.

We heard the hotel had a roof top restaurant & we asked at reception if we were able to go up. The seating is nicely placed & the area is on two levels. We ordered drinks, not cheap, but when in Rome. Our waiter I think his name was Ryan, was very attentive and friendly. The view over the roof tops of Rome was vast. It was a beautiful warm afternoon and we had a very relaxing few hours soaking up the Italian a**osphere.

We had a wonderful time at the Hotel de la Ville. We were celebrating my birthday and have been surprised with so many little lovely treats. The staff are amazing with their courtesy and competence always with a personal touch. Special praise to Giorgia (we asked for her name at the reception) from the breakfast team, she was so kind and attentive I was truly touched. The room was perfect, and we also enjoyed an unexpected upgrade. Of course it’s a luxury hotel, but you’ll be amazed by the warmth that will literally wrap your stay in the constant feeling of being special and cared for. We enjoyed the aperitivo on the rooftop terrace at sunset: possibly the most beautiful and spectacular view in the whole world. Highly recommend.

We often stays at hotels of this category on our family travels. So many times though, the splendor of a property is not quite matched by the level of service. I am however very happy to report that the Rocco Forte Hotel De la Ville did not disappoint. The understated elegance and beauty of this hotel was only exceeded by all of its staff and an incredible attention to detail. Our travel booking service made a mistake on our reservation. When this type of thing happens there isn’t much a hotel is able and/or willing to do. A very special thank you to Ania and the amazing front desk team for coming up with a solution that made us very happy. Another special thank you to Ben and the rest of the concierge team for helping us navigate the Roman dining scene so well. They listened to our very specific desires and were able to get us nice tables at some wonderful dining venues. Everyone else including the super friendly doormen, the amazing restaurant and room-service staff, and very detailed housekeepers were all great. They religiously went out of their way to provide a very subtle and high level of service. You know you’re in a great place when the hotel knows what you might need before you do. Things like umbrellas, waters, coffee and other amenities seemed to suddenly appear just at the right time throughout our stay. We were very impressed that they cater so well to family travel. Our eight year old twins felt very special with all the lovely attention, fun surprises, and of course the all-important stuffed toys. Lastly, do not miss the spa. It’s so nice and relaxing. Fantastic way recharge batteries before and evening stroll in this wonderful city. This is our first stay at a Rocco Forte hotel and it has certainly made us big fans of their brand and we look forward to many future stays.