Tài Khoản Khách
ngày 12 tháng 9 năm 2023
In case your health is important for you and you don't like to meet very non professional service - run away from this organization/address at all. My flight was late night - arrived Rome after 23:30 - someone from this organization calling me and telling with ultimatums something like "if you are not going to pay me additionally I'll not come and open doors, you can stay in the street like homeless" although I paid for all that full day - reached to the place at 00:50 - doors were closed, there were no-one - the guy finally came - as I was with family on the street and have no other option than promise via phone that "ok come I'll pay additionally, and later I'll try to solve the issue" I double checked with my turagent - and she said that after she paid hotel for whole trip and there were no any way to cancel anything - only after that she received a note that "...our reception is open until 11:00pm and if guests arrive after this time they are required to pay a late check-in fee of 15 euros and our staff only wait until 01:00am. After 01:00 until 02:00 the suppliment is 25 euros and our staff only wait until 02:00..." But even with this I was charged full 25 euros (again with ultimatums that I can stay in the street, in the night) - although we arrived 00:50. Тhey are trying to shamelessly deceive and cheat you for money as much as they can - with ultimatums and threats. Even the indian reception guy in the next day said directly to me honestly something like "you are tourist and here in the Italy for vacation and we are scraping money from you as much as possible, and I think for you 10-20-50... euros more/less - you will not become a poor" I'm traveling enough - have been in different countries, hotels, guest houses, etc. (5,4,3.. stars, without any stars) - nowhere there were no such a unprofessional staff-management whose main goal seems was just cheating customers - they don't try even listen, understand and solve - they just trying to push their position by lying and without checking anything what you are trying to explain them. I would not recommend this organization, this staff, this service... to even my enemy. And be careful they can easily change the name as they don't have any sign about their organization in the street and their manager (at least he told me that he is a manager) said me that I can put my feedback/notes anywhere I want... they are not going to accept their problem and do any refund from what they already was able to charge from myself in the first night with ultimatums - so I kindly advise you to avoid this address at all.
Dịch