Khách sạn Marriott tại Riyadh

I had an amazing check in service, we were spoken to extremely politely, the staff member Abdullah who checked us in was so helpful, we were asked if we wished to dine at the restaurant which was great as we were hungry after a very busy flight. The room was a perfect size. The bed was comfortable and hence a good sleep ensued. In the room there was a dish of complimentary fruits, some snacks, chocolates and water. The room had a rain shower and toiletries were available should you need them. 10/10 on cleanliness. Very close to the airport would definitely recommend and would stay here again in the future.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

It’s very comfortable room and good facilities, delicious food and cafe as well. Very friendly staff and helpful to all needs guests.