Tài Khoản Khách
27 tháng hai, 2023
Those little “customer surprise & delight” moments are the ones that convert us to advocates. Well the Bel & Dragon Hotel in Reading is full of both surprise and delight. This is a little compact bijou hotel next to the river - (a converted boat yard and a beautiful setting in the summer I imagine), but more functional in the cold of February. A handful of rooms attached to a lovely bar and restaurant area with outdoor seating for the brave…. So what were the surprises and delights? 1. I checked in to a perfectly nice room - a little small but well fitted out. However, on popping down to the bar for a meal, one of the team said they had a vacancy in their biggest and best room and as it was vacant, would I like it - no extra charge. The second room was also lovely - and much BIGGER. 2. Fresh milk in the room - not UHT un-openable cartons 3. A wide range of Tea Pigs tea and a fresh coffee machine. 4. Complimentary “stuff” like a small Sloe Gin in the room - well it would be rude not to now wouldn’t it? 5. Proper leaf tea and a strainer for your breakfast tea. 6. The BEST thing. The staff. So keen to engage and be supportive of any request. 7. Oh, and my bar meal was lovely and the service exemplary… If you are ever in Reading and want a meal or need to stay over, I am delighted to highly recommend the Bel & Dragon. They might just surprise and delight you too.
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