Tài Khoản Khách
ngày 14 tháng 4 năm 2024
We were to check in late in Kripanidhi. We were to arrive late. I called on the number in my booking, it went to their reservation office in Calcutta. I was given another number. This time a gentleman received the call and sounded very casual and got annoyed when I told him that I wanted to make sure my room exists since I was to reach by 8:30pm! Anyway, we reached at 8:20pm and after checking in, we were told the restaurant is shut at 8:30 so no food. I spoke to the manager Mr. Manjeet on phone. He was rude and said can do nothing. We were tired, exhausted and hungry. I wondered if the management which believed in Jainism cared about hospitality at all. Only then a staff suggested that they can serve food in the room. That almost felt like the Sujata-Buddha moment. We finally had food and went off to sleep. I’m all for the policies. But there is a way to put things across. Mr. Manjeet was rude and insensitive. He had no intention of resolving the problem. Anyway, the room was big, clean. The common areas were very well laid. The food quality is average. It’s a decent stay minus my experience with Mr. Manjeet.
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