Donita Harry
17 tháng tám, 2023
The hostel is quite clean comparative other hostels in town. The kitchen is very big. The bathroom, toilets and kitchen get cleaned every day. The room does not get vacuumed enough though but bin gets clear.
The staf name Charlottecame across very disrespectful and rude almost missing customer service and people skills while speaking. I have made a back to back bookings after one week inclydes one in 3 bed dorm following upcoming booking. I went to check in one staff was on the phone another speaking to one other person randomly not guest house. The person Charlotte was speaking excused himself so He could allow check in. Charlotte sounded really rude different to what she was speaking with a male. This staff I have had second instance with one conforted with the manager after she stormed off in the kitchen standing beside me. Never apologized instead manager did and this is the second time I face her. I feel either she does not like my skin colour or my gender.
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