Các đánh giá Pinewood Queenstown

Phản Hồi Từ Khách Sạn: Dear Kimberlyn,Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the location, the view, and the ample parking space, especially in a place like Queenstown. It’s also great to know that you had a positive experience with our staff. We truly appreciate your input about the room’s smell and the condition of some facilities, and we’ll certainly look into improving these areas, including giving the carpets a deep clean. Thank you again for staying with us, and we hope to welcome you back soon for an even better experience!Best regards,Mariwn

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the discrepancy between the room you received and the photos on our website. We strive to provide accurate representations of our accommodations, and we’re sorry that this did not meet your expectations.We will look into this matter and ensure the photos are updated to reflect the current state of the rooms. Your comfort is very important to us, and we would like to make things right for you. Please feel free to let us know if there is anything we can do to improve your stay.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Marwin

Phản Hồi Từ Khách Sạn: Dear Vincent5566Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay, and we deeply regret that several aspects of your accommodation did not meet your expectations.We truly appreciate your comments regarding the Wi-Fi, stove, air conditioning, toilet ventilation fan, and the pathway to your unit. Please know that we take these matters seriously, and we will address each of them with our team to ensure improvements are made. Our goal is to provide the best possible experience for our guests, and we are sorry that we fell short in your case.Regarding the service staff, we will be sure to emphasize the importance of attentiveness to all details to prevent such issues from happening in the future.We value your feedback, and it will help us enhance the quality of our service and facilities. If you’re open to it, we would love to have the opportunity to welcome you back and provide you with a much better experience.Thank you again for your insights, and we wish you all the best in your future travels.Warm regards,Marwin