Các đánh giá Swiss-Belsuites Pounamu Queenstown

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that your stay in our Deluxe Room Courtyard facing was nothing short of perfect.It’s fantastic to know that you found our surroundings, amenities, and cleanliness to be top-notch. We take great pride in maintaining high standards of service, and it’s especially rewarding to hear that this contributed to making your stay so enjoyable.We would love the opportunity to welcome you back on your next visit. Whether you are here for a relaxing getaway or exploring more of the area, we will ensure that your next experience is just as memorable.Once again, thank you for your kind words.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

Phản Hồi Từ Khách Sạn: Thank you for your review. hope we will see you in the near future.

Phản Hồi Từ Khách Sạn: Thank you for your review. hope we will see you in the near future.

Phản Hồi Từ Khách Sạn: Dear Loklok magic moment,Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the issues you encountered, particularly concerning the cleanliness and maintenance of your suite.We appreciate your comments about the dusty floor upon your arrival and regret that our housekeeping team did not meet the expected standards. We strive to provide a thorough cleaning service, and it is disappointing to learn that this was not your experience. I will address this matter with our housekeeping team to ensure that proper procedures are followed moving forward.Regarding the amenities, I understand your concerns about the condition of the kitchenware. Your feedback is invaluable as we continually assess and improve our facilities to enhance our guests’ experience.I am pleased to hear you found our location satisfactory and appreciated the friendliness of our staff. We truly value your comments, and I hope you will consider giving us another chance in the future to provide you with a stay that meets the high standards we aim for.Thank you once again for your feedback. We wish you all the best in your future travels.Warm regards,Matthias Schulz Senior Regional Director of Sales and MarketingAustralia and New Zealand

Phản Hồi Từ Khách Sạn: Thank you for your great review and for mentioning our amazing staff! We look forward to seeing you back here again soon!

Phản Hồi Từ Khách Sạn: Thank you for your lovely review, glad you enjoyed your stay

Phản Hồi Từ Khách Sạn: Thank you for your review, you did book an alpine 2 bedroom which does not advertise a lake view

Phản Hồi Từ Khách Sạn: Thank you for your amazing 5* review! Glad they we were able to accommodate all of your needs and that you had a great stay with us! We look forward to welcoming you back again soon.

Phản Hồi Từ Khách Sạn: None of our staff are racist and by leaving an anonymous review we have no idea when you stayed

Phản Hồi Từ Khách Sạn: Thank you for your review

Phản Hồi Từ Khách Sạn: Thank you for your review, you did book last minute which meant there were no cots available. The Alpine 2 bedroom apartments are not located within the main hotel building

Phản Hồi Từ Khách Sạn: Thank you for your review, unfortunately we are not located directly lakeside but you can still view the lake from rooms

Phản Hồi Từ Khách Sạn: Thank you for your review, sorry that trip.com has advertised the breakfast incorrectly as we are only able to offer continental breakfast options.

Phản Hồi Từ Khách Sạn: Thank you for your review and glad you liked the location and balcony. We have raised your comments to the housekeeping manager